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I have mixed feelings about pet insurance
I have mixed feelings about pet insurance
Insurer: Trupanion Canada
By: Sandy
Trupanion Review
I love that anytime I put in a claim there is a very fast response to let me know they are working on it. The claims are also processed very quickly and expediently. Very happy with my service over the last 4-5 years.
Insurer: Trupanion Canada
By: Lily
My experience was good
My experience was good
Insurer: Trupanion Canada
By: Heather
My phone call was answered reasonably quickly.
My phone call was answered reasonably quickly. The staff are very helpful and knowledgeable.
Insurer: Trupanion Canada
By: Lisa
Two Thumbs Down for every claim
Never easy with Trupanion, I have had dogs for over 20 years and always had insurance. Based on the recommendation of my vet (which he has since changed,) this is the first time I have insured with Trupanion, I have had very few claims over the last 10 years and every single one has been difficult and painful, I have claimed easily 4-5x this much on my other dog with another provider and never once had any trouble. This time really was ridiculous, when the claim was bounced back for a dental that was not done in the 3-month recommended period when the clinics were closed for anything but emergency procedures due to the global pandemic and the dental was re-booked 4x and finally done when they were allowed to do so. Between rate hikes outside of what I have ever paid on other dogs, or with the other provider than insures my other pet, which has way more claims than this dog, I can honestly say I will never recommend Trupanion to anyone, and my vet also does not now generally recommend Trupanion either. As I own a business that services about 10,000 pet owners a year, this has been a lesson well learned. Unfortunately, I have nothing positive to say at all.
Insurer: Trupanion Canada
By: Jennifer
Easy Peasy
Pleased with the speed in which claim was handled.
Insurer: Trupanion Canada
By: Aura
Solid product and great service
Solid product and great service
Insurer: Trupanion Canada
By: Ralph
Cruciate ligament repair surgery
The process time was very quick and fairly easy to submit the claims. The amounts or things that are not covered were disappointing. After the visit with the regular vet, we feel that everything to do with the surgical vet should have been covered. The follow up appointments especially.
Insurer: Trupanion Canada
By: Steve
Trupanion has been awesome to deal with.
Trupanion has been awesome to deal with.
Insurer: Trupanion Canada
By:
Always there and quick to respond.
We have one dog that is elderly and has needed extra care. Trupanion has been there. Now our second dog needs some help and again Trupanion has been there with quick service. Thanks
Insurer: Trupanion Canada
By: Cheri