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Delayed reimbursement & No HELP.
My vet bill was already paid, I submitted a receipt which reflected a ZERO BALANCE. Additionally, I selected to have the reimbursement come to me personally. Despite all of this, the payment went to the Vet. I called Trupanion’s customer service to have this rectified, the Rep was not really interested in helping me. Every request seemed impossible for her...the point here is to be solution oriented. My reimbursement is further delayed at no fault of my own, and I’m told nothing can be done to expedite it. Times are hard for some families.
Insurer: Trupanion
By: lindon
Excellent coverage.
No surprises in coverage. Experience has been as pleasant as possibly could be when we are dealing with our family member having lymphoma.
Insurer: Trupanion
By: Kathy
Professional and prompt in responding to my needs.
Professional and prompt in responding to my needs. Answered all my questions.
Insurer: Trupanion
By: John
Rebekah was knowledgeable resolved the issue courteous and professional.
Rebekah was knowledgeable, resolved the issue, courteous and professional.
Insurer: Trupanion
By: Robyn
Reliable quality affordable always someone to answer questions and very courteous
Reliable, quality, affordable, always someone to answer questions and very courteous
Insurer: Trupanion
By:
Sara did a great job answering my questions.
Sara did a great job answering my questions. She was helpful and courteous.
Insurer: Trupanion
By: Geannine
Would recommend Trupanion to everyone
Seamless experience. The vets office contacted Trupanion directly and we had a confirmation email before we even got home!
Insurer: Trupanion
By: Clara