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Always great service.
Always great service. I trust Trupanion to help when they can.
Insurer: Trupanion Canada
By: Krista
Always have excellent interaction with staff and policy easy to understand.
Always have excellent interaction with staff and policy easy to understand.
Insurer: Trupanion Canada
By: Tracy
Because Alexis was informative prompt and kind.
Because Alexis was informative, prompt, and kind. You could tell she cared about our little pup!
Insurer: Trupanion Canada
By:
Excellent customer service both when adding a new pet or making a claim
Excellent customer service both when adding a new pet or making a claim
Insurer: Trupanion Canada
By: Victoria
Excellent service
Excellent service
Insurer: Trupanion Canada
By: Andrea
Best Insurance Ever!
Healthy Paws is amazing! A claim was filed same day as the emergency operation. Within two weeks, money was already reimbursed into our account. The process was easy and straight forward. Healthy Paws even checked on our dog after the money was dispersed. Would highly recommend to anyone looking for pet insurance.
Insurer: Healthy Paws
By: John
Constantly high rate increase
Trupanion has some interesting wording choices that are very fishy to costumers. For example, saying that the rate doesn't increase when your pet ages could simply mean that the rate doesn't go up on my pet's birthday but it will definitely go up every year. Also having no limits for which % the rate can go up is very abusive, I had my rate go up 20% in the first year and 50% in the second year, for a matter of fact I had no claims at all and enrolled when my pet was 8 weeks old. Another misleading statement is saying that your pet won't be penalized for being "unlucky", but you get no benefits at all for having a "lucky" pet, you will still get a tremendously high rate increase. Quoting for an address change also increased the rate to 50% on top of the previous 50% increase, and the answer we receive is about "veterinary costs in that area" which is completely untrue since that new area has cheaper vet prices compared to the current area. In the past, I have recommended Trupanion to all my friends, which will no longer be the case, with abusive rate increases it's not affordable at all and could be a complete scam when your rate constantly increases on high percentages every year. If you're not ready to have your rate increasing randomly and unexpectedly every year do not get this insurance by the time your pet is 5 years and you can no longer afford paying for it you'd wish you didn't sign up for this bait and switch
Insurer: Trupanion Canada
By: Renan
So far it's been easy to work with…
So far it's been easy to work with Pet's Best. I use this company b/c a friend whose dog had an expensive and difficult diagnosis and treatment had excellent service. So far my pup has been pretty healthy.
Insurer: Pets Best
By: Kate Bond
very happy with the service
very happy with the service. very quick response time, and claim payout turnaround. would definitely recommend.
Insurer: Healthy Paws
By: Yuliya Fedotov
Deductible too high
The deductible i paid for the recent incident was $700, which in my opinion, is much too high. Apparently, I could have reduced my deductible within 30 days of signing up to Trupanion, but i was unaware of this. Beware of the way too high deductibles!!!
Insurer: Trupanion
By: Jennifer