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We got our Lab/Pyrenees mix (Macaroni) when she was 2 months old. When she wasn't even 2 years old, we learned she had congenital kidney failure, and a rare muscular disease called masticatory myositis. Trupanion has been essential in the level of care we are able to provide Macaroni. The customer service is excellent each time we call, and payment is prompt. Macaroni's health is unfortunately going downhill again, but because of Trupanion, we are going to do all we can so she'll be happy and as healthy as can be.

fast,and reasonably fair, although I wish that they paid for the Vet visit/ exam to administer the treatment as it was all the same thing/at the same time

fast,and reasonably fair, although I wish that they paid for the Vet visit/ exam to administer the treatment as it was all the same thing/at the same time

3 separate bills from vet for a wellness check up for golden retriever.

After faxing the claims in, I received an email for each claim submited, verifying that they had received it. Everytime a different step was completed, I received another email to let me know how the process was foing. A Trupanion representative (Heather) called me with any questions, she was very polite and professional, and then when everything was all finalized she called again to let me know how I would be receiving my payments and what the last part of the proces was/what to expect. For someone who has never used pet insurance, with Trupanion, I was never left in the dark.

After faxing the claims in, I received an email for each claim submited, verifying that they had received it. Everytime a different step was completed, I received another email to let me know how the process was foing. A Trupanion representative (Heather) called me with any questions, she was very polite and professional, and then when everything was all finalized she called again to let me know how I would be receiving my payments and what the last part of the proces was/what to expect. For someone who has never used pet insurance, with Trupanion, I was never left in the dark.

The first claim that we filed was denied, we have paid out of pocket over 700.00 and has yet to have a claim approved. Will someone please make this clear to me.

The ASPCa pet insurance has been wonderful. Earlier this year harvest had major surgery to remove a cancerous tumor. I would not have been able to afford the surgery without the insurance

I expect good customer service from a company and I have found that with Embrace,in fact I would rate it excellent. They are always available to answer questions about my insurance and they have processed my claims in a reasonable time frame.Can we transfer this customer service to my health insurance plan..!!

In early June/2011, my little Shih Tzu had emergency surgery for bladder stones & a urethral obstruction. Since then, we have been dealing with recurring bladder infections. Without Trupanion's Vet Insurance, I couldn't have paid for all the check ups and medication. I would have had to give her up to someone who has more money, and my Schnauzer mix ( who has separation anxiety ) would be lost without her. Each time we go to the vet, he cries when she is out of his sight. Thank you for being there for us and for answering my questions when I didn't know what else to do. I will continue to recommend Trupanion to anyone interested in health insurance for their beloved companions.