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Customer service excellence
The gentleman that I had was fantastic. He answered all questions I had as well as I few i never thought to ask. Also he was polite and friendly. Excellent knowledge of insurance program and made you feel like you were speaking with a friend. Considering I've managed a team of 13 employees for 6 years I'd love to have someone represent themselves and company as well as this guy did.
Insurer: Trupanion Canada
By: Rebecca
Customer service was great but I've dealt with them before and there seems to be disconnect between the claims team and the CS reps.
Customer service was great but I've dealt with them before and there seems to be disconnect between the claims team and the CS reps. Typically we get very little new information and then have to wait again for the claim to be resubmitted, then wait for them to analyze it, and them get denied for some reason that is not entirely clear and the explanation on the claim is very terse but non informative. For example, we have twice (on two different invoices) been denied, citing "do not cover exam fees". The invoices state clearly in all caps that the treatment is "PHYSICAL THERAPY", for which we have coverage. This second go around, the CSR identified that it was miscategorized as "wellness care" instead of "physio"... on both invoices from separate dates.... twice. Hopefully they are able to analyze it properly this time as we're not paying for coverage for nothing and I've got about 50+ years of complaining left to do.
Insurer: Trupanion Canada
By:
Everyone has been nice to deal with.
Everyone has been nice to deal with.
Insurer: Trupanion Canada
By: Elise
Excellent Communication
great customer service
Insurer: Trupanion Canada
By: Lina
Excellent service when I signed up.
Excellent service when I signed up.
Insurer: Trupanion Canada
By: Mary
Extremely helpful and personable staff.
Extremely helpful and personable staff. Every time I have a question, they are always informed and know how to explain complex or confusing things in a very straightforward manner. I had a recent call with a personnel named Kane D. I had called with the intent to cancel coverage for my dog as I am a student and costs are a bit high during the school year. However, he listened, asked questions, and shared some of his own experience about how he has navigated insurance costs and deductibles. I ended up increasing my deductible and still have peace of mind that I have Finnigan covered if anything should happen. I didn’t feel at all coerced or forced, I could sense that he and the company cared for the well-being of my dog and me! I am absolutely thrilled with this outcome and I always come away feeling like I have greater support and understanding.
Insurer: Trupanion Canada
By: Jessica
Fast friendly helpful and professional service
Fast, friendly, helpful and professional service
Insurer: Trupanion Canada
By: Suki
Signing up for Healthy Paws Insurance…Healthy Paws
Signing up for Healthy Paws Insurance was the best thing we could have done when adopting our puppy. They customer service has been outstanding. They process claims quickly and even followed up after my dogs recent surgery to see how she was doing. I Highly recommend Healthy Paws.
Insurer: Healthy Paws
By: Teresa Guenther
False Information on their websites
Theres a reason these guys don't have review sharing options all over the web..Because they are hiding something .. False information on websites, noBODY RESPONDS on the phone .. hold times were over an hour.. Thousand and thousands of claim complains not managed .. I filed a complaint against them with BBB let's see what happens ..stay away .. save your money ..
Insurer: Pets Best
By: Adnan Naseem Khan
Prudent Pet Score High Marks
Prudent Pet has proved to me to be the new leader in the rapidly growing pet insurance business. They went above and beyond the call of duty when outlining the benefits of their service and they also go deep to figure out what level of service fits your dogs needs, as well as your finances. There was no pressure and I have come to find through a ton of research, that they are currently one of the best pet insurance companies on the market. I appreciated how they took the time to explain not only their service, but the pros and cons to other services as well. There was no pressure and their reps carefully walk you through the process. Managment also has no problem in reaching out to make sure you get the best possible care for your pet.
Insurer: Prudent Pet
By: Colin