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Claim denial resolved
We got a new German Shepherd puppy and immediately enrolled her in our Trupanion insurance policy within hours of bringing her home. Unfortunately we found out months later that our new girl was born with hip dysplasia and required a total hip replacement. This news was devastating to us but we made a decision to go ahead with the costly surgery under the impression that Trupanion would help to cover the costs. ( as they have always in the past for any eligible claims). Our surgeon sent Trupanion the quote for review and pre approval but the claim was denied on the basis of this being a pre existing condition that we were aware of prior to enrollment. This was just simply not the case. This claim denial added a lot of stress to an already difficult situation. After contacting Trupanion and discussing the situation with some very helpful people I was immediately sent a form and instructed to complete and submit it along with any documentation to support our objection to the claim denial. It took some time to gather required medical records, letters etc. but once all information was submitted and reviewed by Trupanion, they reversed their initial decision and rightfully reimbursed us with the eligible amount owing according to our policy. It is understood that insurance companies are subjected to a lot of fraudulent claims and have to scrutinize all claims to protect themselves. They made the right decision to reverse the initial denial in our situation. This is the only issue I have had with Trupanion in 10 years, recommend to enroll your pets with them.
Insurer: Trupanion
By: Jason
Trupanion is always there for me.
My 10 years old Shih Tzu has lots of health problems from the time he was 1 year old. Knee dislocation which surgery costs was $2500 not including after surgery care costs. He has frequent ears infection, cardiac condition, tracheal collapse, dry eyes. He needs several medications for life to keep his health issues under control. I am so glad that I made the right choice of getting my pet insurance through Trupanion When he was a puppy. Not a day have I regretted making my choice with Trupanion. They truly have taken this financial stresses off my shoulders throughout all these 10 years as we all know how veterinary bills can add up. Trupanion can always be trusted and reliable. They will not find any excuses to delay or denied any genuine claims. My claims took no more than 3-4 days to get reimbursed. Thanks to Trupanion, my “baby “ is able to continue seeking veterinary cares. I can reassure you getting pet insurance never a wrongful decision.
Insurer: Trupanion
By: Susanna
Trupanion has been a lifesaver for my dog and my finances !
Trupanion has been easy to use and an honest, first class company. They do what they say they will, no hassle and easy to work with.
Insurer: Trupanion
By: Edie
Trupanion has always been extremely helpful and have always paid our claims immediately.
Trupanion has always been extremely helpful and have always paid our claims immediately.
Insurer: Trupanion
By: Chris
very easy to sign up and understand the information on site
very easy to sign up and understand the information on site
Insurer: Trupanion
By: honora
While I just got my cat enrolled today and haven’t actually utilized the insurance yet I have already had interaction with customer service and it was phenomenal.
While I just got my cat enrolled today and haven’t actually utilized the insurance yet, I have already had interaction with customer service and it was phenomenal. I was needing to change my cat’s breed listed on her policy as it listed one different from what I had marked down for her. I started a chat with customer service and within seconds someone (Ari) was responding to me. My questions were answered efficiently and thoroughly and I couldn’t possibly have asked for a smoother process.
Insurer: Trupanion
By:
While the insurance doesn't cover everything it helps with major crises.
While the insurance doesn't cover everything, it helps with major crises.
Insurer: Trupanion
By: Joann