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Customer service excellence
The gentleman that I had was fantastic. He answered all questions I had as well as I few i never thought to ask. Also he was polite and friendly. Excellent knowledge of insurance program and made you feel like you were speaking with a friend. Considering I've managed a team of 13 employees for 6 years I'd love to have someone represent themselves and company as well as this guy did.
Insurer: Trupanion Canada
By: Rebecca
Customer service was great but I've dealt with them before and there seems to be disconnect between the claims team and the CS reps.
Customer service was great but I've dealt with them before and there seems to be disconnect between the claims team and the CS reps. Typically we get very little new information and then have to wait again for the claim to be resubmitted, then wait for them to analyze it, and them get denied for some reason that is not entirely clear and the explanation on the claim is very terse but non informative. For example, we have twice (on two different invoices) been denied, citing "do not cover exam fees". The invoices state clearly in all caps that the treatment is "PHYSICAL THERAPY", for which we have coverage. This second go around, the CSR identified that it was miscategorized as "wellness care" instead of "physio"... on both invoices from separate dates.... twice. Hopefully they are able to analyze it properly this time as we're not paying for coverage for nothing and I've got about 50+ years of complaining left to do.
Insurer: Trupanion Canada
By:
Everyone has been nice to deal with.
Everyone has been nice to deal with.
Insurer: Trupanion Canada
By: Elise
Excellent Communication
great customer service
Insurer: Trupanion Canada
By: Lina
Excellent service when I signed up.
Excellent service when I signed up.
Insurer: Trupanion Canada
By: Mary
Extremely helpful and personable staff.
Extremely helpful and personable staff. Every time I have a question, they are always informed and know how to explain complex or confusing things in a very straightforward manner. I had a recent call with a personnel named Kane D. I had called with the intent to cancel coverage for my dog as I am a student and costs are a bit high during the school year. However, he listened, asked questions, and shared some of his own experience about how he has navigated insurance costs and deductibles. I ended up increasing my deductible and still have peace of mind that I have Finnigan covered if anything should happen. I didn’t feel at all coerced or forced, I could sense that he and the company cared for the well-being of my dog and me! I am absolutely thrilled with this outcome and I always come away feeling like I have greater support and understanding.
Insurer: Trupanion Canada
By: Jessica
Fast friendly helpful and professional service
Fast, friendly, helpful and professional service
Insurer: Trupanion Canada
By: Suki
Good insurance
Good insurance
Insurer: Trupanion Canada
By: Brian
It was quick and no hassle
It was quick and no hassle
Insurer: Trupanion Canada
By: Susanne
Outstanding Customer Service
As always it was a seamless process with swift reimbursement. I advocate strongly for Trupanion to all members of several Labradoodle Facebook groups who seek recommendations on pet insurance.
Insurer: Trupanion Canada
By: Maureen-Ann