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I do not recommend Pets Best Insurance
I do not recommend Pets Best Insurance. I had a frustrating and disappointing experience that shows this company lacks transparency, responsiveness, and accountability. I submitted a claim for my cat Kage and was told to provide vet records for a date that never existed. I explained this clearly, provided the only valid records from 2020, and still received repeated emails asking for documentation from periods when we didn’t visit any vet. It felt like a deliberate tactic to deny reimbursement. On March 11, 2025, I canceled the policy via email and phone due to how poorly the claim was handled. I even followed up again by email on March 15 to reiterate my cancellation, stating I could no longer provide “nonexistent records” and that this policy was already canceled. Yet they kept billing me for the next four months—March through June. I called again on June 23, spoke to a rep named Zair who said a manager would review the emails and backdate the refund, and that I’d receive a confirmation email and phone call. Neither ever came. On June 30, I called yet again and spoke with a supervisor, Bassem, who admitted they hadn’t seen the email cancellation and only then confirmed that the policy was canceled. ❗ Additional Red Flag: Pets Best Insurance is NOT BBB accredited, which should be concerning for anyone seeking a reputable pet insurance provider. This was a stressful, time-consuming, and avoidable experience. Pets Best made a difficult time even harder—and I’m still waiting for a proper refund and acknowledgment of their errors.
Insurer: Pets Best
By: Israel Cabreros
Trupanion is the greatest since I have…
Trupanion is the greatest since I have a wonderful little French Bulldog that has allergies. I have to take her to the vets each month for a shot and medication. Trupanion gets the claim and immediately takes care of it. The whole process is effortless and seamless.
Insurer: Trupanion
By: William
By taking most of the financial burden…
By taking most of the financial burden away we could focus on our dog and getting him the proper treatment.
Insurer: Trupanion
By: Donna
Pets Best - A Great Pet Health Insurance Company
"Pets Best has the best claims processing in the business. The submission is very easy and submitting bills takes only a minute or two. Once the claim has been submitted you can follow the progress online at Pets Best. The company turns even complicated bills around very quickly and claims are paid directly to my bank electronically. My dog Jack, had ACL surgery followed several years later by spinal surgery and both these very large claims were handled perfectly and my reimbursement was paid quickly without comment. My relationship with Pets Best has always been first class and I encourage all pet owners to include Pets Best whenever they are looking for a new pet health insurance relationship! Sincerely, Jack the dog and Harry Chenoweth the dad!"
Not Happy
I am not sure why they do this but, my dog punctured his front leg and had a patch of skin hanging. Vet did sutures and before covering the surgery Embrace required all medical records from all vets he may have seen. This I can understand. However, my pup broke open his wound requiring an additional two surgeries and again, embrace is requiring all medical records from all current and prior vets. They already have this information. Why are they making me wait for reimbursement? Do I have the option of paying them only when I know that they will cover a procedure? No. So review your records and reimburse me. This is why I have insurance because sometimes life happens.
Insurer: Embrace
By: Deborah Malak
Great customer service and expedient…
Great customer service and expedient processing of the claim.
Insurer: Pumpkin
By: John
easy and quick claims process!
easy and quick claims process!
Insurer: MetLife
By: Jill Kubina
I like that the process is very simple…
I like that the process is very simple and that my claims are reviewed and paid promptly
Insurer: MetLife
By: Laurice Lum