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If I could give Pets Best no stars
If I could give Pets Best no stars, I would. Basically they make you jump through hoops to get your money back and conveniently, they can never put you in direct contact with a Supervisor or the Claims Department to move your claim forward. They find any and all reasons to deny the simplest of claims and repeatedly tell you its due to a lack of records from your vet (which you submit multiple times). Many friends and I chose Pets Best simultaneously to protect our pets, and I most definitely will be cancelling my policy and urging them to do the same. Not worth the headache and you pay on time monthly to them but they never do the same for you when it matters.
Insurer: Pets Best
By: Kasey Powers
We highly recommend Healthy Paws!
Our 6 (almost seven) year-old Boston Terrier, Finn, was diagnosed with a corneal ulcer in late August. We think he may have gotten hit in the eye while chasing after a tennis ball (his favorite activity)! Following a week of antibiotic treatment, his ulcer did not heal, and his regular vet performed a grid keratotomy. Another week or so of antibiotic treatment following this procedure and unfortunately, while his ulcer was healing in diameter, it was getting much deeper and turned into what is called a Descemetocele (a surgical emergency that requires immediate attention to save the eye). Finn was seen by an Ophthalmologist at a renowned local Specialty Veterinary Center and luckily, following an emergency conjunctival pedicle graft, his eye was saved and is now healing wonderfully. ALL of these visits and procedures were covered by Finn’s plan with Healthy Paws (aside from office visits and the remaining 10% that is not reimbursed with our 90% reimbursement plan). This was in the thousands of dollars… all because of a tennis ball! I wish we could say that this was Finn’s one and only large insurance claim with Healthy Paws, but they also covered a major tooth fracture surgery that he had a few years back. Needless to say, our investment in Health Paws has lifted an enormous financial burden off of our family. While we would obviously have Finn treated for any illness or emergency at the blink of an eye, with Healthy Paws, we know that we do not have to stress over the financial impact that might come with an emergency illness or injury. We HIGHLY recommend Healthy Paws to all of our friends and family with pets. We’ve been a happy customer of Healthy Paws for nearly 7 years and have no complaints. We hope to never need to file a claim again (for Finn or his sister, Marino) but we can be rest assured that we have Healthy Paws to rely upon should a pet emergency arise. Thank you, Healthy Paws!
Insurer: Healthy Paws
By: Marie
Great claims service
So happy I purchased Healthy Paws insurance for my rescue puppy. They have been extremely professional and easy to deal with from registration to claims processing. My vet commented that they were easy and helpful when filing claims. Would highly recommend signing up when you adopt your new fur baby
Insurer: Healthy Paws
By: Amy
Worst insurance!
The absolute worst insurance experience of anything I’ve ever had insurance on! Car, home, life, phone, flood!! After 3 months They keep sending me emails every two weeks about needling more info from my vet. My vet sent them 11 pages of records 4 times. I spoke to a rep EVERY WEEK since the surgery (July 27 2020). They say they don’t have them, then another rep says they do then again they re waiting. I’ve called and shown up at my vets office 3 times to make sure they did their part and sure enough they did. I again call ASPCA pet insurance and wait the 40-over an hour wait times to be told the same things. When they “ verify” they have the records then tell me they will put this though for payment into my direct deposit, I get nothing but another email saying they’re waiting for medical records.I call again and the rep says the same repertoire then tells me they need records going back even further than a year since my dog has only been going to this vet less than a year. Not once had this come up in the previous emails. They always say they’re email the vet that did the surgery. I went and got, photographed and sent records all the way back to 2018!! So I cancelled my coverage and everyday for the last 5 days I get a voicemail and an email asking to keep coverage and remit payment. They’re adept at begging for money FROM me everyday just not lifting a finger to PAY me. Also now when I go to the “My Pet Insurance “ app the date if the claim says Jan. 1,2001!!!!!! What a joke of a company! A $1042 surgery claimI’ll NEVER get back! STAY AWAY AT ALL COSTS!!
Insurer: ASPCA
By: Peter
HIGHLY recommend Healthy Paws!
Our 6 (almost seven) year-old Boston Terrier, Finn, was diagnosed with a corneal ulcer in late August. We think he may have gotten hit in the eye while chasing after a tennis ball (his favorite activity)! Following a week of antibiotic treatment, his ulcer did not heal, and his regular vet performed a grid keratotomy. Another week or so of antibiotic treatment following this procedure and unfortunately, while his ulcer was healing in diameter, it was getting much deeper and turned into what is called a Descemetocele (a surgical emergency that requires immediate attention to save the eye). Finn was seen by an Ophthalmologist at a renowned local Specialty Veterinary Center and luckily, following an emergency conjunctival pedicle graft, his eye was saved and is now healing wonderfully. ALL of these visits and procedures were covered by Finn’s plan with Healthy Paws (aside from office visits and the remaining 10% that is not reimbursed with our 90% reimbursement plan). This was in the thousands of dollars… all because of a tennis ball! I wish we could say that this was Finn’s one and only large insurance claim with Healthy Paws, but they also covered a major tooth fracture surgery that he had a few years back. Needless to say, our investment in Health Paws has lifted an enormous financial burden off of our family. While we would obviously have Finn treated for any illness or emergency at the blink of an eye, with Healthy Paws, we know that we do not have to stress over the financial impact that might come with an emergency illness or injury. We HIGHLY recommend Healthy Paws to all of our friends and family with pets. We’ve been a happy customer of Healthy Paws for nearly 7 years and have no complaints. We hope to never need to file a claim again (for Finn or his sister, Marino) but we can be rest assured that we have Healthy Paws to rely upon should a pet emergency arise. Thank you, Healthy Paws!
Insurer: Healthy Paws
By: Marie Levine
Best decision
Best decision we made was opting for pet insurance. When you are dealing with an emergency with your pet the last thing you need to worry about is how you will afford the cost.
Insurer: Healthy Paws
By: Roseann
Less worry
So nice to have one less worry in a pet emergency.
Insurer: Healthy Paws
By: Roseann
You'll get your money, eventually
I was reimbursed for the full amount I was expecting, but I don't understand what took so long to get my check. I visited the vet on October 2nd and submitted my claim the same day but I wasn't reimbursed for the visit until eleven days later. Just not sure why it takes such a long time to reimburse a small amount of money since there are other pet insurance companies that reimburse same day and even Progressive, who I got Pets Best through, is able to write a multi thousand dollar check in a couple days.
Insurer: Pets Best
By: Christian Grimes
Highly Recommend
I have used Pets Best Insurance numerous times and everytime they have payed good on my claims and have payed within a reasonable time frame. I am very happy to have this insurance when I need it.
Insurer: Pets Best
By: Patricia Southers
Best and most honest insurance I have…
Best and most honest insurance I have ever experienced.
Insurer: Healthy Paws
By: Dong Lee