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Enrolling was super easy. Follow up emails were very helpful.
Enrolling was super easy. Follow up emails were very helpful.
Insurer: Trupanion Canada
By: Tanis
Enrollment
I checked other providers and yours came highly rated. Also the service was excellent on enrollment.
Insurer: Trupanion Canada
By: Barbara
Extremely fast, easy claim process!
On a recent emergency vet visit, I needed to open a claim through Trupanion for treatment of my Golden Retriever, and I couldn't be more pleased with how seamless the claim process was. Between the vet being able to direct bill through my insurance, the extremely fast response to the claim through Trupanion, and the updates by email and text on the claim process, I could not have expected a better experience. I would highly recommend Trupanion to any animal owner!
Insurer: Trupanion Canada
By: Trevor
good service
Never have any problems
Insurer: Trupanion Canada
By: Maureen
Great customer service at Trupanion
The customer service rep was fantastic, patient and very pleasant to talk to. She knew her product details and facts and she was well informed. I give her top grades for her phone personality !!
Insurer: Trupanion Canada
By: Dinu
Helpful friendly.
Helpful, friendly. Answered all my questions
Insurer: Trupanion Canada
By: Kelly
I have always had very positive interactions with Trupanion.
I have always had very positive interactions with Trupanion.
Insurer: Trupanion Canada
By: April
So amazing the support I have received…
So amazing the support I have received from Trupanion so far. My poor pup had to have TPLO surgery on her left need suddenly, out of nowhere and the ENTIRE team at Trupanion has been so amazing and helpful which reduced so much of the stress I had on top of helping my baby girl heal! Thank you!
Insurer: Trupanion
By: Stephanie Lewis
The agent was very helpful and super…
The agent was very helpful and super knowledgeable about my breed and had extra advice and assured me that what was covered in what was not covered. Great experience so far.
Insurer: Prudent Pet
By: Melanie
Slow refunds, 2020
So far we have submitted 2 claims. 1st beginning of Sept., refund received OK, 2nd claim submitted Sept 25th (no refund so far), 3rd claim should go in Oct. 19th. The question/answer page does not indicate how long it will take tp process a claim. When you have several bills to submitted it may be difficult to keep track of all your records/claims. The your portal does show info link claim "in process' but no time lines. If you have thousands of dollars in claims you would like a speed refund so you can pay your bills.
Insurer: Pets Plus Us
By: Paul