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New customer
The ease of reviewing your plans and enrolling
Insurer: Nationwide
By: Charlene McCoy
Easy to Use
Easy to Use. I cannot yet give a five star as I have yet to deal with the billing
Insurer: Fetch Canada
By: DREXEL_V
They don’t cover online appointments or…
They don’t cover online appointments or prescriptions!
Insurer: Pets Best
By: Matthew Engel
Dangerously misleading information on their website under FAQs
"You can change your policy and premium by making adjustments to your deductible, reimbursement percentage, policy limit, supplemental benefits at any time, and routine care coverage (at policy renewal)." That statement is not true nor does it direct policyholders to review a specific section of the policy dealing with changes to insurance at renewal. In truth, policyholders can only downgrade supplemental coverage -- it cannot be added back into a policy once removed and that includes take-home meds. REALLY, REALLY BIG DEAL. The statement I copied and pasted directly from PetsBest's FAQs on their website led me to cancel supplemental coverage for my dog in last year's renewal as I thought I would be able to reinstate them the next year if necessary. No. Once removed, you cannot add supplemental coverage as confirmed with PetsBest today. That is a big deal. My dog now has Cushings and I will very likely have to put him down because I can't afford $200/month in medication. PetsBest is misleading their policyholders by putting statements like that on their FAQs with no direction to review particular sections of the policy. It should either be very clear that you cannot add coverage like that back in or it should not be in the FAQs to begin with. It is, in my opinion, an intentionally misleading and very harmful statement.
Insurer: Pets Best
By: MV Owner
It was painless to sign up and seems…
It was painless to sign up and seems like very good coverage.
Insurer: Pumpkin
By: Mary Sharpe Henry
A great deal of difficulty logging in
A great deal of difficulty logging in. I tried several times before I was able to successfully log in. Secondly, this form doesn't allow for submission of a claim "Exam/Consultation Well Patient" (as my vet called it) or routine shots.
Insurer: Embrace
By: Judy Robertson
I always have awesome service from…
I always have awesome service from Embrace
Insurer: Embrace
By: Kenneth Robinson
Everything great but turn around time…
Everything great but turn around time for payment slow
Insurer: Fetch
By: Lee Ann
Left in the dark over pet insurance
Put in for this insurance about 2 weeks ago for cat... Haven't heard back since. But they did take my money. Haven't even gotten policy in mail yet ...
Insurer: Nationwide
By: Daniel Barreiro
Carla Stevens was a pleasure to deal…
Carla Stevens was a pleasure to deal with. She was knowledgeable about the policy details and the different upgrades offered. She didn't try to sign me up for something I didn't need. She answered all my questions and was very informative. Thanks for your help 🙂
Insurer: Fetch Canada
By: Helen P Beldman