217,900+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,900 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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10 is perfect and I do not believe in perfect
10 is perfect and I do not believe in perfect
Insurer: Trupanion
By: Barb
The cost is over TWICE what we are…
The cost is over TWICE what we are paying
Insurer: Spot
By: GARY
Expensive, but when reimbursed, it’s nice!
Nationwide pet insurance is costly, however, going to the vet is expensive! It’s great to know we will get some of the cost of our vet bill back with Nationwide.
Insurer: Nationwide
By: Heather
Easy to Use Claim Submittals
The newest upgrade to the website is fantastic. It makes the claim submittal process a cinch and takes away the need to send via email. I love being able to track where the claim is at. Great upgrade!
Insurer: Nationwide
By: Amanda
I was looking for a lower monthly…
I was looking for a lower monthly payment. What you quoted - same criteria but for about $40.00 monthly
Insurer: Spot
By: Marilyn Scapardine
I am very happy with the service I have…
I am very happy with the service I have been getting. And I am satisfied
Insurer: Spot
By: Brian Mize
Happy with claims and service.
I’m pleased with service and claims so far. Plan on continuing plan as long as it remains affordable. Overall very pleased! Highly recommend!
Insurer: Nationwide
By: John
The claiming process
Claiming process is simple and easy.
Insurer: Nationwide
By: Mai
Prompt processing and payment
Once Nationwide Pet Insurance received my claim, it was quickly processed and paid.
Insurer: Nationwide
By: Bonnie
Dissatisfied and Unhappy Customer
I am a customer that has been loyal for many years with my pets. I faithfully paid my premiums on time every month for years, never really using the benefits. I submitted a claim for over $480 for my pet who we suspected had cancer. Vet confirmed no cancer and did bloodwork and a biopsy. I submitted my claim two days later. After about a month, I followed up to see what was happening, as my claim said t was received and not processed. I called customer service and the rep said all she could tell me is that we received it and could not say when it was going to process. I was not happy with that answer and wanted to speak with her supervisor. I had to leave a voice message and when the supervisor called me back, I got that it could be into April as they are behind in proceeding the claims. Upset, I said so you can’t tell me if the claim will be processed and when. I explained that I had been a long-time customer and if I was not able to pay my premiums for a few months that they would not keep me as a customer. She still said she could not tell me anything else. Mind you that I submitted the claim well before the corona virus caused companies to close and work remotely. This agency needs to start with training their customer service and supervisors how to deal with customers-especially ones that have been loyal for years and have paid their premiums on time. I really am not a fan of companies that act as it they are doing you a favor as the customer when it is our premiums that allow them to have jobs in the first place. At the very least, they could have reassured me that it would be processed and I would have an idea as to how much, if any was approved. As of now, I don’t feel as if Pets Best values me as a customer so I will be cancelling my policies effective immediately and taking my business elsewhere.
Insurer: Pets Best
By: David Bender