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Rip Off
No response to phone calls, only put on hold, never speak to a live person. Slow response to emails. Seem to only respond when threaten to cancel, then false promises. Fail to process claims with wait time of more than six weeks and still not processed. Do not recommend this pet insurance. Personal healthcare claims are processed in less time.
Insurer: ASPCA
By: Calvin
Easy to deal with claims
Very easy to submit claims. Very fast response as well.
Insurer: Trupanion Canada
By: Rose
I’ve been using this insurance for my…
I’ve been using this insurance for my dog for two years and I’ve never had a claim till recently. I took my dog to the vet Oct 08 due to him having seizures and yet my claim still have not process. Mind you they don’t have no problem taking the money out of my account monthly but I have to wait to get my money back as if I’m not already struggling. Moving forward I will be canceling my account tomorrow and looking for a new insurance for my pet.
Insurer: ASPCA
By: Nina
Trupanion is a warm blanket when we were in the dark with our pets health!
Awesome company I've recommended Trupanion to my entire Bouvier FB Group.
Insurer: Trupanion
By: Patricia
Best pet insurance. Highly recommend
Since I moved from previous insurance to Healthy Paws, it has been a great experience. My cat accidentally ate a 30-inch fish line and I had to bring her to the emergency group. After trying various treatments, we failed to make my cat vomit the string. So I had to make a decision whether doing an endoscopy to find and retrieve the string or not. When I first saw the cost estimate, I was shocked because it was very costly. However, I made a decision to go forward with the endoscopy with the belief in Healthy Paws. Finally, the doctor found the string and could successfully take it out. And my cat has recovered well. With itemized invoice and medical records, I could smoothly submit the claims and Healthy Paws could process it within 2 weeks. I was impressed by the fast, simple, and kind process for the claims. I will use healthy paws for the rest of my life! To my friends and neighbors, I strongly recommend Healthy Paws for their pet insurance.
Insurer: Healthy Paws
By: Alice Misun Yoon
Highly recommend Healthy Paws for your pet insuarnce
Since I moved from previous insurance to Healthy Paws, it has been a great experience. My cat accidentally ate a 30-inch fish line and I had to bring her to the emergency group. After trying various treatments, we failed to make my cat vomit the string. So I had to make a decision whether doing an endoscopy to find and retrieve the string or not. When I first saw the cost estimate, I was shocked because it was very costly. However, I made a decision to go forward with the endoscopy with the belief in Healthy Paws. Finally, the doctor found the string and could successfully take it out. And my cat has recovered well. With itemized invoice and medical records, I could smoothly submit the claims and Healthy Paws could process it within 2 weeks. I was impressed by the fast, simple, and kind process for the claims. I will use healthy paws for the rest of my life! To my friends and neighbors, I strongly recommend Healthy Paws for their pet insurance.
Insurer: Healthy Paws
By: Alice
Really helpful and answered my inquiries really friendly over the phone
Really helpful and answered my inquiries, really friendly over the phone
Insurer: Trupanion Canada
By: allea
Another Claim Settled.
Thanks Trupanion, you settled my claim quickly and compensated me for a fair amount of the bill. All good.
Insurer: Trupanion Canada
By: Marion
the policy is very easy and simple to use
the policy is very easy and simple to use
Insurer: Trupanion Canada
By:
Awesome customer support
Very helpful ladies. The lady I spoke to about my policy was very nice and answered my many questions.
Insurer: Trupanion Canada
By: Kristy