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Too long to process claims
The claims take a long time to process. Then those that are escalated take even longer. I would expect those escalated would have more of a quicker response considering there was already a delay in the first triage of process.
Insurer: Nationwide
By: Hector
Because of how helpful you have been, I have been able to provide my dog Max with the medical attention he needs.
Because of how helpful you have been, I have been able to provide my dog Max with the medical attention he needs. Max was recently and suddenly diagnosed with a nasal carcinoma. It has been very expensive, but thanks to the ease and promptness of Nationwide's reimbursement, I have been able to provide my dog Max with the medical care and medicine he needs to have a comfortable and healthy life. Without Nationwide, Max would unfortunately go without many of the treatments and medicines he needs because the costs are so high. I appreciate all you have done for baby Max!
Insurer: Nationwide
By: KRISTIN
Thanks for caring
Always prompt and fair with refund help and caring and asking about pet
Insurer: Nationwide
By: Louis
Very good insurance
The best pet insurance
Insurer: Nationwide
By: Shirley
I appreciate Nationwide as it takes the cost of treating my pup out of any treatment equation.
Both my dogs are covered by Nationwide.
Insurer: Nationwide
By: Deb
Nationwide is on your side!
I have been very happy with Nationwide. They make it very easy and simple to submit a claim.
Insurer: Nationwide
By: Karyn
This is a must have insurance
It is so easy to file for the claim. I usually have the vet notes, receipt and send them an email. They send me the check back. I am pleased on how much of the cost they cover - ranges from 80% to 90%. I bought the policy that covers the most. Totally worth the money. I encourage pet lovers to get the insurance because illness do happen.
Insurer: Nationwide
By: Charmaine
Great way to be able to afford having a dog.
When it comes right down to it, I break even with the price of the insurance. But it is a great comfort to know if something really bad would happen I would be able to take care of it and not have to put my baby down. I recommend Nationwide pet insurance to every one and any one that will listen. I am so great full for this insurance.
Insurer: Nationwide
By: Jacque
Please don't make the same mistake STAY AWAY keep researching
I am so ashamed of myself for signing up for this pet insurance. I have been paying on my policy for almost a year. I needed to file a claim for my cat as she was throwing up. I took her to the vet hospital they really did not find anything wrong with her. They did give her some medicine as they felt she may be having a problem with defecating. My cat had this problem around 3 years ago but the vet did not find anything that was causing this. She said she may have eaten something that caused this. Of course, when I submitted my claim to FIGO they denied it as they stated that this was a precondition that was not covered. My total vet bill was $932. I agreed to the additional testing as I thought I was covered under this insurance plan. Big mistake!!!! When I called the lady would not provide me the legal address to provide to my attorney nor would she provide me anyone else to speak with. She stated that she was the only person in the office. I asked to speak with her manager and of course, they were not available. This is a typical insurance response when they do not want to payout. She kept tel me that they do payout for services and recently paid a $20,000 claim. HA HA HA, what was that the one claim for the year and this has been added to your script to defuse customers? Cats get sick and mine does about every 6 months or so but it passes. Their response was as follows: "Cat has a history of intermittent vomiting and constipation over the last 2 years. She has episodes about every 6 months where she will be straining to defecate and will produce either nothing or large dry fecal balls. She always vomits and cries during the days when she is sick. Chronic intermittent vomiting, constipation, anorexia, +/- diarrhea" But this is not covered as they consider this as a precondition prior to taking out my policy. Again, they have no intention of paying anything out and they expect their payment every month on time. Think the only way you could get a claim is that it has to be a newborn with no problems and then maybe they will payout something but like most insurance companies they will find a loophole. Please I beg you not to make the same mistake I did. I am so ashamed and embarrassed I allowed myself to be taken advantage of.
Insurer: Figo
By: Rick
I do appreciate the service your…
I do appreciate the service your company provides. I was concerned,initially, over the time my response was taking, but your email informing me of the delay helped. I am impressed with Pet Insurance companies' efforts to enable adequate pet care, but I do feel that "rescued pets" are at a disadvantage because they come to us with "prior conditions" and sometimes limited prior knowledge of conditions that keep them from receiving full benefits of insurance coverage. They, often times, are the most in need of coverage. I would hope this fact would never prevent a rescue. I would be interested in knowing if this "imbalance" has ever been addressed by your company. Sincerely, Carole Raasch
Insurer: Pets Best
By: CustomerCJR