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A 30% increase in monthly with a generic explanation (the same as others around the country were given based on social media posts) is not acceptable.
A 30% increase in monthly with a generic explanation (the same as others around the country were given, based on social media posts) is not acceptable. I definitely cannot recommend Trupanion to others and have made my feelings clear on numerous social media posts. I see I'm NOT alone. POOR decision on Trupanion's part and horrible press for the company.
Insurer: Trupanion
By: Valerie
Easy and fast claim process
Claim payment fast and clearly explained.
Insurer: Trupanion
By: John
complete satisfaction
complete satisfaction
Insurer: Trupanion
By: Charlotte
Fast efficient complete!
Fast, efficient, complete!
Insurer: Trupanion
By: Michele
Great so far!
Good customer service and pricing to date. Have not had to file a claim yet though.
Insurer: Trupanion
By: Blake
Saved a TON!
Pets Best saved us 2/3 off a huge vet bill when our cat Benny suddenly became very ill. This couldn't have been more helpful during a financially challenging year. Also, I felt more able to have all the tests and procedures Benny needed.
Insurer: Pets Best
By: Letitia
My first Claim
This is my first claim but I think every part of the process was easy enough by having to take a picture of the Vet invoice's with your cell phone and upload then with the app or scan them and upload using the web. The Claim was Processed and paid out just like they explain when you join so 5- stars the only thing you have to know though is make sure you keep proof of payment if not on the invoice summit recept or bank statement Required
Insurer: Pets Best
By: Vince
Exorbitant premium increases during pandemic
Premium increases aren't fun, but I understand that's part of the pet insurance industry. However, an increase of 25% per month during a pandemic seems exorbitant. Really frustrated because we've never made a claim with them so far *and* they used to be more flexible regarding premium increases. In 2018, they tried to raise our rates by 25% but lowered it when I called and asked them if they could take it down. It's usually only a couple of dollars. Now it's 10+ dollars every year. The fact that they won't budge on the rate hike when so many people are struggling is really awful IMO. Used to recommend Healthy Paws to every pet owner I met but will no longer do so.
Insurer: Healthy Paws
By: MH
Exorbitant Premium Increases During Pandemic
Premium increases aren't fun, but I understand that's part of the pet insurance industry. However, an increase of 25% per month during a pandemic seems exorbitant. Really frustrated because we've never made a claim with them so far *and* they used to be more flexible regarding premium increases. In 2018, they tried to raise our rates by 25% but lowered it when I called and asked them if they could take it down. It's usually only a couple of dollars. Now it's 10+ dollars every year. The fact that they won't budge on the rate hike when so many people are struggling is really awful IMO. Used to recommend Healthy Paws to every pet owner I met but will no longer do so.
Insurer: Healthy Paws
By: Megan