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Our last claim was handled well and quickly
Doing a good job
Insurer: Nationwide
By: Denise
Service Review
It is a wonderful service and helps ease the stress of an unexpected illness or injury
Insurer: Nationwide
By: Sally
A lot of good but a little dissapointment
Prudent Pet Insurance came to the best deal in what I had access to. Even an employee discounted policy at another place. You have a lot of ability to adjust your policy for deductible and payout to get a price you can work with. The website is very simple and filing a claim was no problem if you are tech savvy enough to take a picture of your bill and get that loaded up to the site. I filed on 3/26 and got a return on 4/9. So about 2 weeks, which is pretty good. That's the email, I have not actually checked the account to see if the money hit also. Now for the disappointment. I paid for a policy that said 90%. For a wellness visit for a puppy I ended up getting 85% of the bill reimbursed. Close, but not 90% and that 5% will add up if this is always the case. Of 5 items the heartworm/flea meds and rabies vac were paid 100%. The rest came back at 66%, 91%, and 75% with a code "61" that read Amount exceeds the allowed amount for Preventative item listed in your plan. Now, what that code was there for the 91% I'm not sure. But just be aware that they have a list of prices and you only get so much for each item. This is the first claim so it will be interesting to see how it goes as we go. I still have hope that this was the best one to go with after investigating and I hope this review helps others as it has the type of information I was looking for and didn't see when reading the reviews. 85% is still pretty good, it's just not 90% and I'm sure I missed fine print somewhere that stated this.
Insurer: Prudent Pet
By: Scott
Many people are unable to pay your…
Many people are unable to pay your monthly fee. Especially disabled and elderly on fixed income. I can't be without my dog,he alerts me when I need to get my door. I had to get him a certificate for service dog to even be able to have him. I am in a power wheelchair and alone most of the time. He is already 8 1/2.
Insurer: Spot
By: Cyndy Schmidt
Excellent service. Easy to file a claim
Excellent Service. Easy to file a claim
Insurer: Nationwide
By: Anna
Highly recommend Healthy Paws!
We have had our 7 Brussels Griffons all on the Healthy Paws insurance for the last 3 years. The process to submit a claim online is beyond simple (takes about 2 minutes), and most claims are processed within just a couple days. Reimbursement is very quick too.. Recently 2 of our babies racked up hefty medical bills in the span of the same week. It was very comforting to know that Healthy Paws was there for us. Great customer service, and absolutely a fantastic value!
Insurer: Healthy Paws
By: Jim
Chipped Canine...No Worries!
My boy Rocky chipped a canine and it became infected and needed root canal to save it. Without the coverage from Nationwide Insurance, the costs would have been a real hardship. I am full of gratitude for your service. Thank you!
Insurer: Nationwide
By: CHERYL
Worst Company
I initially signed up for Trupanion as it was recommended by a trainer I spoke with.. their policy sounded good, however, Trupanion will do anything to get out of paying for a claim and deem something is pre existing. I had ongoing issues with Trupanion picking and choosing their words in their outcome letters making it sound the way THEY intended it to, versus being 100% factual. For example, I understood our puppy would be pre existing for a common parasite she got during the waiting period....I contacted trupanion to inquire how it would work moving forward-- as like humans, animals can have similar symptoms for different diagnoses... this was the case with our pup...we ended up taking her in to the vet-- and her initial symptoms were not pre existing....furthermore, nor was the diagnosis the Veterinarian gave her .. so I decided to appeal their decision... I spoke to.the Veterinarian thereafter and was informed that she made it VERY clear the claim I had submitted was unrelated to any previous visits... she was asked to clarify three times by the customer service rep... Shes a Veterinarian for goodness sake ! I would think her judgement would not be questioned multiple times... I understand the need for clarification but multiple times? Unprofessional. Hours later I received yet another denied claim....when I read the outcome letter-- it was disgusting... the words were picked and chosen through past medical records and dates that were not even pertinent to the claim ! To.ensure it sounded like it fit somewhere in preexisting.. disgraceful! I have no more energy to fight with an insurance company although I know their decision was not warranted and goes against anything I have read in their policy. Additionally, it doesnt make sense given the conversation I had with Trupanion when we called to inquire about what pre existing meant... now-- it's an umbrella term... as in, although our pup received a different diagnosis... because it was still "GI related" her new recent and never before diagnosis was denied. Perhaps I should have known better....insurance companies will take an individuals hard earned money and do anything not to pay out ! What a rip off! I am appauled at the shadyness of this "company".. perhaps in an emergency situation with emergency surgery they wouod be better... but I'm not willing to continue to spend my hard earned money with the chance of A MAYBE. shame on you Trupanion!
Insurer: Trupanion Canada
By: Amanda
Not covering pre-exiting aliments.
Not covering pre-exiting aliments.
Insurer: Spot
By: Mrs. Taylor
Filing my claim was quick and easy and reimbursement came in a timely manner.I would highly recommend Nationwide to my friends!
I’m so thankful I made the decision to insure my pet Hunter through Nationwide Pet Insurance. Filing my claim was quick and easy and reimbursement came in a timely manner. I would highly recommend Nationwide to my friends!
Insurer: Nationwide
By: Lisa