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Our past experiences with Trupanion have been excellent and their Customer Service representatives are equally excellent to deal with.
Our past experiences with Trupanion have been excellent and their Customer Service representatives are equally excellent to deal with. They take the pain out of having to deal with our pet's issues when they arise.
Insurer: Trupanion
By: Kristin
Recommend however I was under the impression the rates were fixed for the life of your dog.
Recommend however, I was under the impression the rates were fixed for the life of your dog. This is not true. My rate went up from 62 to $82.
Insurer: Trupanion
By: Sondra
SERVICE CALL WAS VERY POSITIVE.
SERVICE CALL WAS VERY POSITIVE. ELIZABETH WAS FRIENDLY AND EXTREMELY HELPFUL.
Insurer: Trupanion
By: Linda
Shannon was a great representative.
Shannon was a great representative. Very friendly.
Insurer: Trupanion
By:
So far service has been excellent.
So far, service has been excellent. I am not put on hold when I call and the customer service people I have spoken with have been incredibly helpful and nice!
Insurer: Trupanion
By: Elizabeth
So very understanding and answered my questions.
So very understanding and answered my questions.
Insurer: Trupanion
By: Harriet
Great service
The claim was processed very quickly and I was notified if the result immediately
Insurer: Trupanion
By: LESLIE
The people that I worked with were very nice patient and tried to be helpful.
The people that I worked with were very nice, patient and tried to be helpful. I adopted my dog from a shelter. The sheltered neutered on Monday. I took dog home on Tuesday. The shelter provided me an offer from TRUPANION for a 30 day free trial if I signed on within 24 hours of adoption, which I did. Then the dog had a medical complication because of the surgery. even though I only owned the dog 4 days, TRUPANION, refused to cover the expense or meet half way, because The procedure happened 48 hours prior to the policy being active. I sort of get it but then I don't because the promo was provided by the shelter. Why combine a promo with a shelter, if you won't cover any complications, knowing that there is potential of illness in shelter adopted pets? Like I said, the people that denied the claim were at least polite about it.
Insurer: Trupanion
By: Valerie