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We first considered purchasing medical coverage for our new puppy almost a year ago. Initially, we thought the cost may not be a wise investment - and we were skeptical of any claims processes, should we actually need to utilize the coverage. We can now say with confidence, the decision to purchase coverage from Healthy Paws Pet Insurance is one we will not regret. Earlier this year our puppy had multiple episodes of gastritis/gastroenteritis - which resulted with loose bowels, vomiting, and subsequent treatment for dehydration. Due to the reoccurring nature of these incidents, we believed he may have ingested a foreign object that may have become an obstruction. Analysis of these issues required multiple trips to different veterinarians over the course of a couple months. Once claim forms and associated documentation was submitted to Healthy Paws for reimbursement, the thoughtful staff promptly processed the paperwork and provided clear and personal communication throughout the process. The claims process was straightforward – and offered several options (mail, fax, e-mail) for transmitting information. The ONLY improvement I could suggest/recommend for Healthy Paws is to allow larger file attachments (currently 5MB) for e-mailed claim form documentation. We will certainly continue our coverage - and will not hesitate to recommend the services of Healthy Paws Pet Insurance to our friends and family in the future.

Would not recommend this company to anyone. Continually asks for same information, over and over. Vet faxed information over 4 times. When Embrace could no longer deny they had the vet information, they then said they did not have copies of the claims. Claims miraculously appeared and then they came up with excuses not to cover the expenses. Claims took EIGHT MONTHS to handle.

My dog (labrador) recently injested a foreign object without us knowing. He became very ill one night and when we took hin to the vet it was determined he would need surgery. The item was already passed his abdomen and in his intestine which is a more serious surgery. My family and I had already undergone 2 previous surgeries w our dog but they were both events we had witnessed him eating somthing we felt he couldnt pass or throw up, so his surgery was in the belly and less critical. I say this because I wasnt even sure Healthy Paws would insure my dog because of his previous "accidents." The monthly cost is very reasonable as we compared many others. The claim form couldnt be any easier to fill out. We were fully reimbursed and the claim was reviewed in less than 10 days! I think this company is awesome!

I have been a customer for over a year. Every claim submitted is paid timely. Turn around is so fast. This morning I received an email stating our claim was received. This afternoon I received another email stating my claim was processed & I could expect payment in 2 days. Even during normal processing times I would get email updates. Embrace has been a fantastic company with which to work.

I only wish health insurance for humans work as well and as smoothly as this service. At this time I would fully recomend Embrace Pet Insurance.

Although my cat is only two years old, she hashad many health issues. Trupanion has taken the time to review any claim issues we have had and will cover her hip dysplasia operation recommended by her vet.

Although my cat is only two years old, she hashad many health issues. Trupanion has taken the time to review any claim issues we have had and will cover her hip dysplasia operation recommended by her vet.

Embrace pet insurance goes above and beyond to assist their customers, and they make you feel as if you are family! I purchased embrace pet insurance for our new Boston terrier puppy in October. She has been to the vet, and embrace has covered everything they promised, and are prompt with sending you reimbursment! Can not say enough great things about them!!!

We adopted Honey DeLune in January 2011 at a "mega-adoption" event in CT. She was from a Georgia shelter and tested HW negative at the time of adoption. When she was tested again in January 2012 at her annual exam, she came back positive, even though we had been religious about giving her HW preventative and live in an area where HW is not common. Since HW can take up to 6 months to show up on tests, we believe she was infected right before coming to live with us. Regardless, we wanted to get Honey treated asap to prevent damage to her lungs/heart. The fast-kill treatment cost with our vet was fair, but not cheap - close to $600. In addition, the treatment was very inconvenient for Honey because her activity had to be heavily limited for 8 weeks and she is so playful and athletic. This claim took much longer (maybe 8 weeks?) to be processed than others we have filed with Embrace, but I owe that to the fact that Embrace does their homework to ensure that the claim is legitimate and that they pay for all that they should. I appreciate this because fraudulent claims will make the rates go up for everyone, and those of us who do play by the rules will come out with what we deserve anyway. After providing the necessary documentation and performing the necessary invesitgations, Embrace covered everything they said they would and helped us stay focused on doing what was best and right for Honey. Other insurance companies may have made an argument that this was a pr

I researched pet insurance quite thoroughly, and while I concluded that Embrace is a very good value, what sold me on it was all the consumer reviews about how good the service is. After having worked for many years in conjunction with the insurance industry, I know that lack of good service and claims representatives who don't care about doing the right thing can end up making a policy worthless. So far, the service of everyone at Embrace has not disappointed. Communication has been great and responses have been prompt. A plus is that it seems like everyone genuinely cares. Thanks and keep up the good work.