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Pet parents across the U.S. and Canada have left over 210,050 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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PetsBest is a lifesaver for my cat, Nala, I couldn't treat her illness without this insurance...
Pets Best insurance is literally a lifesaver for my cat Nala. She has been sick with a chronic condition for a year and a half, and has required multiple vet visits, testing when she got complications, and numerous medications, both ongoing for maintenance and others when the condition flares up again. One medication in particular is so expensive, I could never afford it on my own. Pets Best not only pays me back 90% of what I pay to my vet for all these sick visits/treatments, they pay me back so quickly and reliably that I can usually use the money to pay for Nala's next round of medicine! I could never have helped my sweet girl feel better without Pets Best, I really feel they are with me at the vet's office saying, "Don't worry. We've got this!" as I deal with how I'm going to pay for Nala's vet costs. I cannot express how important this has been to our family, knowing we have the security of not having to weigh treating Nala against paying our bills. I honestly don't know why anyone would NOT have pet insurance! But other insurers I'd been with in the past had complicated claims processes or questioned everything so many times that I'd give up and leave money on the table because it was just too time-consuming to deal with it. Pets Best is different, they make the claim submission process so easy! It's all online and crystal clear (or you can do it by mail also, for me online is easier). The only things I need are the vet diagnosis on the claim form and my receipt as paid that gets sent to the Pets Best claims department. If there is ever a question about coverage or details they reach out to me immediately to let me know what my vet may need to explain to them -- but that has only happened maybe twice in over twenty claims they have paid for in the past 18 months. I know this is going to sound over-the-top but I just can't say enough good things about this company. I think when it comes to the health of your animal companions, there is just no way of thanking a company like this for just being who they are.
Insurer: Pets Best
By: Pamela
Good insurance. Very easy to claim service.
Excellent service!
Insurer: ASPCA
By: Sherry
Trupanion saved my dog
My rescue dog swallowed a large stone while I was away visiting family out of the country. My daughter who was staying with him took him to the vet. She couldn't pay the vet bill upfront, so the vet contacted Trupanion who did a pre-approval for the treatment and emergency surgery. This prompt process meant the life saving operation could proceed and my daughter had one less thing to worry about.
Insurer: Trupanion Canada
By: Allison
DO NOT BUY/BUYER BEWARE
OMG, you will not get reimbursed without having paid for services that you cannot receive back from this company. I pay over 100 dollars a month for pet insurance through this company. You would think that they could find a real excuse for why they cannot process your claim instead of send an auto-reply out. However, you know what they can do exceptionally well? CHARGE YOU ON TIME. Go with another company or no insurance at all because this is a scam.
Insurer: Pets Best
By: Jasoleil
All my questions were answered pleasantly and professionally.
All my questions were answered pleasantly and professionally.
Insurer: Trupanion Canada
By: Heidi
Your staff are very courteous and patient.
Your staff are very courteous and patient. We also realuze the importance if having pet insurance.
Insurer: Trupanion Canada
By: Julia
Very informative and knew her stuff!
Very informative and knew her stuff!
Insurer: Trupanion Canada
By: Corryn
Trupanion has been exceptional and the customer service has been wonderful
Trupanion has been exceptional and the customer service has been wonderful
Insurer: Trupanion Canada
By: Sean
Reliable, Fair, Peace of Mind
Very user-friendly portal to view insurance information. It's easy to submit a claim, which can be done directly from the vet's office or after the fact, from home. We have peace of mind knowing that if something happens, Trupanion offers fair coverage and processes claims quickly.
Insurer: Trupanion Canada
By: Eric
Jess was very helpful and extremely friendly and knowledgeable
Jess was very helpful and extremely friendly and knowledgeable
Insurer: Trupanion Canada
By: Shari