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It was really easy to submit our vet bill to Trupanion. I would really like to see it become an online option though, to make it even easier.

It was really easy to submit our vet bill to Trupanion. I would really like to see it become an online option though, to make it even easier.

Embrace lets me know when they receive my claim, tell me that they are working on it. Then I get an e-mail telling me what they found or ask for additional information. Then I get my payment followed by an e-mail aking me if I received the payment! the follow thru is amazing! Start to finish!

My dog had several illnesses that needed treatment, and within a couple of days of filing my claim with Trupanion I received confirmation of the filing, status updates, and finally a timely reimbursement. I had another company in the past, but it doesn't even compare with the service and follow through that I've received so far with Trupanion.

My dog had several illnesses that needed treatment, and within a couple of days of filing my claim with Trupanion I received confirmation of the filing, status updates, and finally a timely reimbursement. I had another company in the past, but it doesn't even compare with the service and follow through that I've received so far with Trupanion.

I have been a customer of Embrace for a little over a year and have been very happy with the service. Not only are they very prompt with getting claims processed, but they have always found funds covered by my insurance! I'm so glad my dog is covered.

Words can't describe how helpful and sympathetic the folks at Trupanion were when our 6 month old Klee Kai had a horrible accident. Friends were pet sitting her while my husband and I travelled abroad. While being with them, she was on a walk and got loose from her collar - long story short, she fell/jumped into a basement parking lot ramp and fractured her 7th vertebrae. Initial emergency care specialists thought she could have neurological damage, later she was taken to a specialist clinic where she had an MRI and subsequently massive surgery to reconstruct her fracture vertebrae and fix it in place with cement, steel plate and screws. In total, the bills came close to $11,000. When I called Trupanion from abroad and explained the situation, not only were they immensely helpful and sympathetic, but they calmly reassured me that they were there to help and they would do anything they could to help us save our puppy - they didn't disappoint. Their claim approval process was lightning fast - we wanted to make sure the claim would go through before committing to spend $11k, so they went out of their way to make the pre-approval happen in a matter of hours. After the operation (which went extremely well), Trupanion stayed in touch with us to make sure our dog was OK and to see if they could help with anything else. I can't think of a better example of world-class service I've ever been exposed to. Without Trupanion, we would've had to euthanize our puppy, but

Words can't describe how helpful and sympathetic the folks at Trupanion were when our 6 month old Klee Kai had a horrible accident. Friends were pet sitting her while my husband and I travelled abroad. While being with them, she was on a walk and got loose from her collar - long story short, she fell/jumped into a basement parking lot ramp and fractured her 7th vertebrae. Initial emergency care specialists thought she could have neurological damage, later she was taken to a specialist clinic where she had an MRI and subsequently massive surgery to reconstruct her fracture vertebrae and fix it in place with cement, steel plate and screws. In total, the bills came close to $11,000. When I called Trupanion from abroad and explained the situation, not only were they immensely helpful and sympathetic, but they calmly reassured me that they were there to help and they would do anything they could to help us save our puppy - they didn't disappoint. Their claim approval process was lightning fast - we wanted to make sure the claim would go through before committing to spend $11k, so they went out of their way to make the pre-approval happen in a matter of hours. After the operation (which went extremely well), Trupanion stayed in touch with us to make sure our dog was OK and to see if they could help with anything else. I can't think of a better example of world-class service I've ever been exposed to. Without Trupanion, we would've had to euthanize our puppy, but

Thank you Sara and Carly for making this experience pleasurable. As I mentioned before, I have used others in the past and Everything was a FIGHT and they tried their best to deny anything and everything. I have recommended Health Paws to everyone and even posted on Face book how happy I am with your services. I hope you have a great day and nice weekend. Best, D Ford (and Clifford too)

Having this insurance has provided me with the peace of mind and confidence needed to totally enjoy my pets. I love doing things with my 3 goldendoodles and they go everywhere with me. I am very cautious about where they go and they are very well behaved, however, they are dogs and love to get into things. Knowing that if any of them would have an accident or medical problem gives me the confidence and reassurance to relax and enjoy them.