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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Great and friendly customer service
Great and friendly customer service
Insurer: MetLife
By: James Lacey
Easy to send in claims
Easy to send in claims. Took several days to get it approved. Overall it is great service
Insurer: Spot
By: Earl Rogers
Be aware of “preexisting conditions “
I have two dogs that are covered by Pets Best insurance and have been covered at least for four years. ( they are 5 and 6 years old). I have submitted two claims for each - three of the claims have been denied due to conditions they claim existed before the insurance went into effect. The last denial is for an ear infection and medication to treat it. Neither one of my dogs have ever had an ear infection before. I expected a denial in order to meet my copayment obligation, but was surprised to see that reason. I expect that any claim I put in for that dog will be denied for that reason.
Insurer: Pets Best
By: Charlotte McClanahan
Simple easy fast and friendly
Simple easy fast and friendly
Insurer: Nationwide
By: customer
Fast easy and affordable
Fast easy and affordable
Insurer: Nationwide
By: Mary Waggoner
Great claims experience!
Great claims experience!
Insurer: Trupanion
By: Irene
Nice, Knowledgeable, and Flexible
It was very easy to submit a claim, and when I messed up and did not quite do things the way they intended, I was helped and walked through how to remedy the situation. All over email, which I appreciate because I do not like talking over the phone. They also processed my reimbursements within 24 hours of claim approval. Overall very nice, and great process, and employees.
Insurer: Embrace
By: Danny Priest
Never had an issue
Never had an issue, they keep me posted on delays
Insurer: Pets Best
By: Lester Bell
Wonderful service and great coverage!
Wonderful service and great coverage!
Insurer: Fetch Canada
By: Jill Harnum