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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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first call to customer service
My first experience was calling about an email request for information. The customer service rep was extremely nice and helpful and took care of the issue and explained next steps. Very good experience. Hope all dealings with Embrace will be as good
Insurer: Embrace
By: Jackie Mattson
Very
Very, very quick response on what/how much would be covered while we were in our Vet's office which enabled us to make a decison on whether to have a CT scan done on our dog's leg.
Insurer: Trupanion
By: Dale
Easy to navigate and complete quickly
Easy to navigate and complete quickly
Insurer: MetLife
By: Carlo Achdjian
Super easy to submit bills
Super easy to submit bills. Love it!
Insurer: MetLife
By: Amy Primus
First off pumpkin sent me paper copies…
First off pumpkin sent me paper copies of my policies so I can reach for them at any time if I have a question. There are no surprises and everything is very clear. No guessing or wondering. Pumpkin even sent me a mailed ( to my home) EOB ( just like my insurance) which was wonderful. They paid and explained everything and even direct deposited my refund. Very easy to work with and no guessing!! Thank you pumpkin Angela Hill
Insurer: Pumpkin
By: Angela
The level of care and compassion that…
The level of care and compassion that your agents have demonstrated in the past has just helped soothe my soul in rough times. MetLife pet insurance has been so good to us over the past 4+ years that I will stay with y’all for as long as you will have us as customers.
Insurer: MetLife
By: customer
Easy to submit a claim
Easy to submit a claim. Turnaround time was quick! Thank you
Insurer: MetLife
By: Jason
No complications with my claims
No complications with my claims. Straightforward answers just had to do a follow-up and everything was taken care of.
Insurer: MetLife
By: Albert K.
Affordable, reliable!
Affordable, easy to sign up, mobile app is great, and I received my first reimbursement for an emergency situation last month. My claim was paid in under 30 days. Exceptional!
Insurer: Spot
By: Lola Schur
Incredibly easy and quick!
Incredibly easy and quick!
Insurer: MetLife
By: John