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Reimbursement great but problems @ time
There was alot of confusion on the part of the VCA emergency animal hospital in Indio, ca, Trupanion and me. As soon as we knew our dog Allie had to go to emergency hospital I called Trupanion to see if we would have help. They did an emergency approval for $7000.00 and were so kind and wonderful on the phone. I asked them if they could pay the hospital directly and they said talk to hospital. The hospital said sure. But then said Trupanion got their plan of care but wouldn't send them any money at all until the final bill, even tho by this time our dog had cost thousands to treat and we had paid over our $1000.00 deductable. I called Trupanion and they said true...they won't pay til the final bill but I told them the hospital was hesitant to continue tests and treatments until something was paid. Neither side would change their stand on this. We were able to borrow money from our son and pay cash then we were reimbursed by Trupanion in several days. Unfortunately our beautiful girl died. It was very very hard to go through that and try to find a way to pay for her care at the same time. We thought we would have Trupanion to help us if anything like this happened so I was shocked. There should be a way partial payments can be made if a pet continues to be hospitalized. My daughter has wonderful things to say about Trupanion's help for her dog and except for this we have been happy with it. Maybe someday we may have another dog and we will definitely use Trupanion.
Insurer: Trupanion
By: Debbie
Maddie's surgery
Latest claim was handled quickly and efficiently. Was apprised of each step, from beginning to conclusion of claim.
Insurer: Trupanion
By: Louis
Great service as always
First time I used online claims process. So easy and amazingly quick reimbursement. Amazing as always
Insurer: Trupanion
By: Tanya
Great coverage!
I always have an easy time submitting my claims and getting my checks from Trupanion. I tell all my friends about Trupanion and how important it is to have pet insurance!
Insurer: Trupanion
By: Erin
Trupanion has always been there for us and our dog!
Trupanion has always been there for us and our dog! We will continue to use Trupanion now and in the future ??
Insurer: Trupanion
By: Florence
Great Service
Getting coverage with Healthy Paws was an excellent decision! I have 1 dog, and 2 cats, all covered through them. Not only does it give me peace of mind to know my fur-babies will be taken care of in the event of injury or sickness, but I can do so at an affordable price. When one of my cats had to go to the ER recently, I was devastated. After all was said and done, I was able to submit a claim for reimbursement, which was reviewed in a timely manner. They provided step by step updates so I knew the status of my claim and I was able to check the process via their website/app. Once approved, I received the check quickly and they even followed up to see how my little guy was feeling! They are very caring and responsive. The guidelines of the policy are also laid out so the policy owner knows and understands what is covered and what is not. I am very pleased with policy options available/monthly rate, the coverage itself, and my experience with the customer care team.
Insurer: Healthy Paws
By: Michelle
Easy website to navigate and I like the…
Easy website to navigate and I like the fact you can customize your plan options. Pricing is pretty good compared to other plans.
Insurer: Spot
By: Juan Lopez