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TPLO surgery - 6 year old lab retriever
Our 6 year old lab required TPLO surgery and was scheduled for late March 2020 when Corvid 19 caused the indefinite cancellation of surgery and closure of most everything including veterinary services. As time passed, the dog became severely lame to where we worried the other leg might be compromised. I called Trupanion to explain our problem and to see if Trupanion would still cover medical costs if I was able to locate another surgeon willing to operate under emergency conditions. Staff assured me not to worry, just keep them updated - they're reachable 24 hrs./ 7 days a week. Our local vet was able to locate an emergency surgeon 2 hours away who expeditiously performed the procedure on both legs a few days later. Trupanion came to the rescue and covered all costs for both legs minus our deductible. At all times through the 6 years of coverage, staff have been pleasant, helpful and compassionate. Thank you to all.
Insurer: Trupanion Canada
By: S.M.
Rochelle Rubinoff
Mailed in the claim form, got response a team member that they will be looking into the claim a few days later received a response the claim was processed, in a few days from that received the money in our account.
Insurer: Trupanion Canada
By: Rochelle
Experience a trupanion
Had a good experience with them they were polite they were caring and they process my claim very quickly
Insurer: Trupanion Canada
By: Theresa
Graham was very helpful and followed up
Graham was very helpful and followed up
Insurer: Trupanion Canada
By: Douglas
Excellent customer relations on the website chat.
Excellent customer relations on the website chat. Quick claim upload and very convenient. Fast turn around for reimbursement!
Insurer: Trupanion Canada
By: Nadine
Customer service was excellent
Customer service was excellent
Insurer: Trupanion Canada
By: Ken
Easy!
Claim was put in by my vet and I had a check within a week.
Insurer: Trupanion Canada
By: Sylvie
Porche1
As always, fast service, claim done !
Insurer: Trupanion Canada
By: Laverne