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Updated - They do not pay what they say they will pay.
Update: They have been in contact with me and have paid a little more and tried to explain their reasoning - adding a star for customer service there. I am waiting for results of another claim that I have in before any more star changes. Original: I filed an estimate for some procedures and they replied they were going to cover about 75%. After the actual procedure was done and claim was submitted, they said they were going to only pay about 10%. After my vet called and spoke with them, they re-evaluated and decided they would pay about 15%. They will not be getting any more of my money each month if they are going to lie and not provide the service they promise. Do not believe them when you submit an estimate to them.
Insurer: ASPCA
By: G Anderson
Thoroughly disappointed
Thoroughly disappointed. Rules, rules and exemptions and I got 1.95 paid out for two approvals. You pay over a hundred dollars for one pet and it’s total crap. If y’all think you’re the most comprehensive that’s just sad state of affairs.
Insurer: Trupanion
By: Jennifer Stanton
Great experience so far
Great experience so far. Simple to upload and responses are pretty quick. The chat feature is also helpful.
Insurer: Pets Best
By: Vanessa G
Peace of mind!
I wish my insurance was as good as my dog's! Seriously, Healthy Paws is the best. The premium is low, the deductible is low, and the coverage is great. When my dog ate an enormous bar of dark chocolate in the middle of a blizzard (true story) and we had to take him to the ER, we were so relieved to know that Healthy Paws would have our backs and reimburse 80% of the costs, once we met the deductible. It was true peace of mind knowing we could tell the doctors to do whatever they had to do to save our pet. When we got home, we filed the claim in 30 seconds, and received a check for reimbursement in NO time. Healthy Paws even followed up with us to see how our dog was doing!! I highly recommend Healthy Paws for total peace of mind and ease of experience.
Insurer: Healthy Paws
By: Kelly Tieger
A Must-Have
I wish my insurance was as good as my dog's! Seriously, Healthy Paws is the best. The premium is low, the deductible is low, and the coverage is great. When my dog ate an enormous bar of dark chocolate in the middle of a blizzard (true story) and we had to take him to the ER an hour away, we were so relieved to know that Healthy Paws would have our backs and reimburse 80% of the costs, once we met the deductible. It was true peace of mind knowing we could tell the doctors to do whatever they had to do to save our pet. When we got home, we filed the claim in 30 seconds, and received a check for reimbursement in NO time. Healthy Paws even followed up with us to see how our dog was doing!! I highly recommend Healthy Paws for total peace of mind and ease of experience.
Insurer: Healthy Paws
By: Kelly
Prompt, fair and stress-free!
If I could give Healthy Paws 10 stars, I would. They were incredibly supportive, compassionate, patient and fair. Several thousands dollars were paid super promptly for intensive/critical care of our puppy.
Insurer: Healthy Paws
By: Olga
Never a hassle!
It's already stressful enough when your pet is injured or falls ill. Knowing your pet insurance will not quibble with you and will cover all sick.injury expenses is an incredible comfort. The ease of filing a claim is simple and we have always received our reimbursement promptly and without conflict. I cannot thank Trupanion enough for providing excellent service.
Insurer: Trupanion
By: Kim
EVERY CLAIM DENIED,
Basically we called today to cancel policy for our two dogs, for the last 5 years we paid $140.00 a month, and every time we had an issue with our pets claim would be denied. Our vet called them personally today for the appeal and they still denied it. Basically paying for nothing. And happy to start 2021 canceled. Should have a sense of security knowing your pets are covered incase of emergency not fight every claim and appeal.
Insurer: Trupanion
By: Jason Cuz Diodati
They WILL find a reason NOT to pay your claim.
Even though they keep monthly premium low what good can it do if they deny your claims? I pay monthly insurance premium and pay my vet bills. Claim review process takes up to 40 days. Much longer than other pet's insurances I have had. I cancelled this insurance and looking for another one.
Insurer: Pets Best
By: Irina