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You Get What You Pay For
easy to sign on to the best plan
Insurer: Trupanion
By:
Always excellent service thank god my vet told me I had To have insurance and recommend trupanion!
Always excellent service, thank god my vet told me I had To have insurance and recommend trupanion!!!
Insurer: Trupanion
By:
Alyssa was very helpful
Alyssa was very helpful
Insurer: Trupanion
By:
Becky was assuring that it is your desire that our pets be well cared for and that it is acceptable to send questions and claims for the sake of being a partner in the care of my pet.
Becky was assuring that it is your desire that our pets be well cared for and that it is acceptable to send questions and claims for the sake of being a partner in the care of my pet. I appreciated Becky’s warm encouragement. I earlier - a couple of years ago, found Elliot to be helpful although I didn’t send in a form for claim. Thank you!
Insurer: Trupanion
By:
Claims experience
Been really easy to use u guys r great
Insurer: Trupanion
By:
Trupanion is simple
Claims are easy. Payment is easy. It’s nice that they have an app.
Insurer: Trupanion
By:
Couldn’t have been smoother!
Couldn’t be happier with the claims experience. The animal hospital was able to bill Trupanion directly and the claim was settled in minutes. It was such a stressful week with a sick and miserable cat, but I was so glad that dealing with the claims process was not a source of that stress. I’m so glad to have Trupanion!
Insurer: Trupanion
By:
Customer service given by Cady went above and beyond.
Customer service given by Cady went above and beyond. Thank you!
Insurer: Trupanion
By:
Satisfaction!
Each experience is excellent prompt and timely!
Insurer: Trupanion
By:
What happened to customer service??
While it's very simple to file a claim, it's not that simple to get customer service. I know there is a delay because of the pandemic, but seriously, I've waited more than 30 minutes to try and talk to someone. And once the claim has been submitted, there is no way to add more information online, other than to scan more documents. And you can't see what documents you've previously submitted. Perhaps it would be helpful for them to add an option to call you back if they're not able to be fully staffed right now. If you try and use the online chat option, you get nothing but someone who will tell you that claims take 30-45 days to process. I tried that option when I was checking on the status of a claim that was still pending, even though later claims had been processed and paid. Did I need to submit more information? I still don't know, and I'm not about to spend any more time on hold.
Insurer: Pets Best
By: Debbie