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Fast, affordable and efficient service
Healthy Paws has provided me with superb service. Less than a week of owning my puppy, he ended up hospitalized. I didn’t expect to encounter medical bills so soon. Needless to say, I was thankful that I purchased pet insurance immediately upon acquiring my pup. Filing a claim with healthy paws was quick and easy. I was able to upload my vet bills via the app. The whole process of settling the claim took only 5 days. It was hassle-free. I am so happy that I decided on them amongst the other insurances out there. I am one satisfied customer.
Insurer: Healthy Paws
By: L
I have paid for Figo insurance for my…
I have paid for Figo insurance for my dogs two years without a claim. As a condition of purchasing this insurance all medical records from the last 2 years were submitted. I faxed several invoices recently for the year from the same vet for my 13 year old dog. Nothing major. Blood tests due to recently elevated liver enzymes. An eye infection. I was told I had to supply the name and number of my dog’s breeder! Supply dates for every specialist Rudy had ever seen with chart notes. To top it off I was given 3 days to supply this information to keep the claim open. Figo is the same as every other pet insurance I have tried. They deny every claim. Too bad there is no regulation of this industry. My advice is to save the money you would have spent on pet insurance to use if need arises.
Insurer: Figo
By: Deborah McLaren
Service from staff has been great
Service from staff has been great, Only complaint: I've had this insurance for years and it was reasonable. Then FIGO switched providers in 2019 and the monthly fee doubled. Not such a great deal anymore. Can't switch insurance because of pre-existing condition.
Insurer: Figo
By: BettyOD
Couldn't Ask for More
We are so thankful we chose Healthy Paws as our pet insurance. Sadly, our new puppy had to visit the ER twice in one month. Healthy Paws reimbursed us for the majority of the bills minus our deductible. It was exceptionally easy to submit the claim and we received the check in no time! I couldn't recommend them more highly.
Insurer: Healthy Paws
By: Pamela P
Couldn't Ask for More
We are so thankful we chose Healthy Paws as our pet insurance. Sadly, our new puppy had to visit the ER twice in one month. Healthy Paws reimbursed us for the majority of the bills minus our deductible. It was exceptionally easy to submit the claim and we received the check in no time! I couldn't recommend them more highly.
Insurer: Healthy Paws
By: Pamela
I attempted to reach Pets Best by phone…
I attempted to reach Pets Best by phone and was on hold for over 45 minutes and hung up at that point. Only way to reach the company was by "chat." Very hard to explain issues through chat! I was also sent an email that was erroneous saying that my claim had been closed. That was done by mistake and took quite awhile to get resolved. This was my first claim and the process was very underwhelming. The issue finally got resolved but took a significant amount of time.
Insurer: Pets Best
By: Bob Salvato
Easy and quick
Vet submitted claim which was resolved the same day.
Insurer: Trupanion Canada
By:
Process needs a second look...
Well, it probably could have been lower, if only based on the experience. (Your reviews look super!). First, it would not take a password, called them all weak including the generated one! Finally in put one with spaces and it took. Weird. Then when trying to get to the password, it was supposed to email me and gave me 30 minutes to respond to the email. It took about 5 minutes at least to generate the email and by then, I was engrossed in work. Third time, I finally made it, barely in time. Anyway. It is done.
Insurer: Trupanion Canada
By:
Prompt service!!
You guys are quick and very responsive to all claims
Insurer: Trupanion Canada
By:
Your team is always so friendly and helpful.
Your team is always so friendly and helpful.
Insurer: Trupanion Canada
By: