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Service is Faster, but the limits are still too low
Returns for claims have become much faster in the last few months. That is very appreciative, since I've been spending money on pets both for unexpected expenses and annuals. The biggest issue is still the caps on treatments. My foxhound contracted an unexpected infection following surgery at a surgical site. It's taken lots of care, vet visits, and antibiotics both topical and oral, to get the site nearly healed. However, I've "maxed out" of the amount allowed for that treatment. What? I still have another week - two weeks of treatments needed to get the site fully healed. If my vet still needs to treat it, and my animal still needs treatment, then why is there a cap -especially at the cost monthly we pay for an older dog? Also, the coverage for heartworm preventative isn't even half of annual treatments. We live in Florida. We must treat all year, even if others choose to not treat in the winter up north. Why are you only covering less than half? And apparently fleas don't count in the health of the dog, or dental care either because there is no coverage. So, while I continue, there are certainly improvements that can be made. People are buying pet insurance these days, stop trying to squeeze us for every penny. More people would buy it, but you've given yourselves a bad reputation for not paying (trying to say everything is pre-existing), and setting limits too low.
Insurer: Nationwide
By: Mary
HAS BEEN VERY RESPONSIVE TO CUSTOMER NEEDS:)
EVERYTHING FINE
Insurer: Nationwide
By: J
Thank you for quick processing
making the claim was easy and it was processed quickly.
Insurer: Nationwide
By: brittney
It is a must have Pet health Insurance
They pay within 3 weeks. The customer service is excellent. They reimbursed me most of Tiggers expenses. It is already stressful to have to deal with their ailments. It is comforting to know that nationwide covers most of the expenses.
Insurer: Nationwide
By: Charmaine
I am always referring people to ASPCA because of their pricing and customer service being so excellent.
Everyone that I have spoken to at ASPCA has been so nice and caring. Getting a follow up call to see how my dog was doing after an Emergency visit meant the world to me. I also got my payment reimbursed within about a week and a half which is amazing! Every part of this insurance is quick easy and understandable.
Insurer: ASPCA
By: Shannon
responsive to pet owners
I recommend Nationwide to all my pet owner friends and strangers
Insurer: Nationwide
By: mel
I have been happy with my experience
I have been happy with my experience. No surprises and paid for claims completely and quickly
Insurer: Pets Best
By: Laura Pierson Gilman
I cannot say enough great things about…
I cannot say enough great things about Healthy Paws. My pup, a Frenchie, has had two major surgeries (intestinal blockage x2 and now IBD with PLE), and they’ve covered both 5 figure claims. They’ve even followed up via email a few times to check to make sure he’s doing okay. Sure my premiums have gone up once but it’s still worth it so that I can continue to make my pet’s health a priority, no matter what the cost. Thanks Healthy Paws!
Insurer: Healthy Paws
By: Bethany F
Very happy
it's been a breeze dealing with both customer service and the services online filing a claim - very happy to have gone with Nationwide!
Insurer: Nationwide
By: Allegra
Best money ever spent on a pet
I never ever want to be put in a position to make a decision on my Pet’s health. If my pet needed an expensive treatment or surgical procedure, I want to be able to decide based on his well beings and not some large vet bill. Nationwide has never let us down. It gives me peace of mind. Thank you Nationwide. Maureen
Insurer: Nationwide
By: Maureen