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Figo is fair and delivers
I feel Figo is fair and delivers. Our 4-year-old lab mix had a sudden, extremely scary onset of severe kidney disease; we thought we would lose her. Figo came through on what we were owed in terms of reimbursements, without any games or trying to cut any corners. I do wish they had told us far in advance and through prompts that her complete medical history would need to be submitted before any medical claim could be considered. I'm sure this was in my start-up paperwork, but there's a LOT in that paperwork, so maybe some kind of prompt every time you log in, or a mandatory deadline? Thanks Figo for your help in protecting our pup!!
Insurer: Figo
By: Gemma Mangione
Trupanion gave us all the options
Recently our 14 year old puggle Ginger suddenly got sick and was not herself. I took her to the emergency vet at the vet school here. She had an obstructed gallbladder because of trupanion we were able to have all the options on the table do what was best for her. Had we not had trupanion we would not have had that piece of mind. In the end after consultation with our vet we decided not to put her through a surgery. We were able to bring her home in stable condition spend the last day with her before she went over the Rainbow Bridge. Thank you trupanion for giving us that.
Insurer: Trupanion
By: Kent
They answered all my questions and was…
They answered all my questions and was knowledgeable and friendly. Helpful in helping me decide which plan would better for me and my fur-baby.
Insurer: Prudent Pet
By: Melissa
My 6 month old mini golden doodle…
My 6 month old mini golden doodle swallowed a rock and needed emergency surgery. We are so grateful that we had Healthy Paws insurance, which covered a very sizable portion of a very sizable bill! Customer service reps were very helpful and followed up to see how Bodhi was doing. It was a scary and challenging time and it was nice to know that other people were thinking of our fur baby. We highly recommend!
Insurer: Healthy Paws
By: Carol
New Member, Very Satisfied So Far
The customer service representative I spoke to on the phone ("Jonathan") explained the coverage in simple terms that were easy to understand. The website is easy to navigate. The policy seems fair. I like the fact that some vets offer direct billing for Trupanion members, making out of pocket expenses much more manageable.
Insurer: Trupanion Canada
By:
Nike the aging Wheaton wonder dog.
My aging dog has ongoing health issues. The vet forwards invoices to Trupanion and in a few days a cheque for eligible expense arrives in the mail. Seamless, Very convenient.
Insurer: Trupanion Canada
By:
Quick response time
I am always impressed with how quickly I get a response on claims! People insurers could learn from you.
Insurer: Trupanion Canada
By:
Rep was kind and friendly and easily answered my questions.
Rep was kind and friendly and easily answered my questions.
Insurer: Trupanion Canada
By:
Share the love!
I just had a very good friend of mine Deborah Currie, sign up with Trupanion because of my positive experiences I have always had with you!
Insurer: Trupanion Canada
By:
Very quick turnaround for payout.
Very quick turnaround for payout. Lots of notification and updates regarding the status of the claim,
Insurer: Trupanion Canada
By: