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Great customer service
Great customer service
Insurer: Trupanion
By:
Great!
Everything was easy to understand, super customizable, and signing up was very simple.
Insurer: Trupanion
By:
Have not had to make claim.
Have not had to make claim. So cannot speak on that. However, customer service has been very helpful.
Insurer: Trupanion
By:
I already have recommended Trupanion to friends!
I already have recommended Trupanion to friends! Had a friend asking about pet insurance and told them how much Trupanion has helped me even with having just adopted my kittens a few months ago. One of them now has what we think is an autoimmune disease, and it’s so nice to have the comfort of insurance for my girls. The 24 hour customer service is also a plus.
Insurer: Trupanion
By:
I did not know about Trupanion and have already told a couple of folks that I know who have recently gotten puppies to make them aware.
I did not know about Trupanion and have already told a couple of folks that I know who have recently gotten puppies to make them aware.
Insurer: Trupanion
By:
I don't like paying $60 a month.
I don't like paying $60 a month. But I'm happy today that I have been. $3500 surgery last night.
Insurer: Trupanion
By:
I felt mislead by the insurance considering spading a dog a preventive treatment and not letting future customers know about it is misleading.
I felt mislead by the insurance, considering spading a dog a preventive treatment and not letting future customers know about it is misleading.
Insurer: Trupanion
By:
I recommend Trupanion often.
I recommend Trupanion often. We have never had an issue getting things covered as expected. Almost every claim we have made has been direct deposited in a timely fashion. They answer questions even in the middle of the night and their chat is great as well.
Insurer: Trupanion
By:
I signed all four of my dogs up for Trupanion in 2013.
I signed all four of my dogs up for Trupanion in 2013. For years I didn’t really have to use it (thankfully). There were tough times financially where, as a family, we would look at our budget and see where we might be able to cut some costs. Admittedly we were tempted to cut Trupanion as it was technically something we considered optional. Thankfully, something in my gut told me that was unwise and that someday I would regret that decision...wow were my instincts right on. A year ago one of my dogs got diagnosed with diabetes. I had no idea how costly this disease is. He ended up getting cataracts as a result of the diabetes. This caused blindness in both eyes. It is beyond heartbreaking and you feel helpless seeing your dog lose their sight so quickly. There is a surgery that corrects this blindness but it is almost $4000. There are no words to describe how grateful I am for Trupanion. My dog was able to get that surgery and can see again. I am able to afford his continuing care and his insulin costs are more than manageable. It always a smooth and easy process working with Trupanion through all of this care. My other dog got diagnosed this last Fall with a Chondrosarcoma. I was advised to take him to a veterinary teaching hospital that specialized in cancer and radiation treatments. The odds weren’t in our favor but we wanted to give him all we could as far as time and comfort. Yet again, Trupanion was there for us every step of the way. I’m actually in tears right now. I really can’t type out anything that does Trupanion justice. I didn’t have to choose between the costs of treatment and my dog’s life. The customer service is incredible and everyone is always so kind and compassionate that works there. I will never not have Trupanion! My small token of gratitude towards this company that’s done SO much for me and my family is that I spread the word and have encouraged friends and family to sign up right away. It’s a comfort to know there are businesses still out there that stride towards being honorable, gracious, and genuinely amazing!!
Insurer: Trupanion
By: