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Submitted claim for my dog who I…
Submitted claim for my dog who I recently adopted. The claim was for his first vet appointment for a wellness visit and vaccinations. During the exam the vet noticed an ear infection so prescribed medication for that. Pets Best did not reimburse the charge for the exam because they said since they found the ear infection it wasn’t a wellness visit. So if they didn’t find the ear infection they would have reimbursed? That makes no sense. I called to advocate that that charge should be reimbursed. Agent said she would look into it but it seems it should have a non-issue to reimburse the first and only exam my dog has had.
Insurer: Pets Best
By: Silvina Candia
WARNING : Worst Insurance experience
I’ve been an embrace customer for years. When I’ve submitted claims that we’re not covered, the response was quick and done in a timely matter. The latest claims, which we feel were perfectly in line with our coverage, and should hav been accepted are now still being questioned, 3 months after submitting. We’ve been on the phone numerous times, on hold for hours, and only to hear simple complaints that we expect an insurance company to be able to perform themselves. They claim that our vet has not given them all the info they need, but when we talk to the vet it’s a different story. At first we thought it was the Vet’s fault, but having gone to multiple vets, we are now seeing the same excuse. I warn you not to purchase this pet insurance policy, as poor business practice should not be rewarded.
Insurer: Embrace
By: Joel
I was happy with the speed in…
I was happy with the speed in processing my 1st claim and explanation of coverage.
Insurer: Pets Best
By: Linda Wain
MY SAVING GRACE
i PURCHASED THIS POLICY WHEN I RESCUED MY LABORDOR. i HAD LOST A DOG A FEW MONTHS BACK FROM UNEXPECTED ILLNESS..CANCER, SURGERY, ETC. i SPENT OVER $4000 AND SHE DIED IN MY ARMS ANYWAY. i MADE THE DECISION THEN --NEVER AGAIN. MY VET RECOMMENDED TRUPANION AND I INVESTIGATED THOUROUGHLY AND MADE THE DECISION. VERY EARLY INTO OUR LIFE TOGETHER RAVEN HAD AN INTESTINAL PROBLEM , WHICH WE TREATED RIGHT AWAY AND IT WAS THEN I DISCOVERED WHAT A GOOD DECISION I HAD MADE.NOTHING TO COMPARE WITH NOW. I ADMIT THERE WERE TIMES, WHEN THE PREMIUM WOULD GO UP ETC THAT I QUESTIONED IT BUT NOW THAT MY DOG IS CONSTANTLY UJNDER VET'S CARE WITH VERY EXPENSIVE MONTHLY MEDICATIONS KEEPING HER GOING I DON'T THINK I COULD MANAGE OTHERWISE., RAVEN IS ALMOST 12, HAS CUSHING/S DISEASE AND SEVERE OSTEOARTRITIS, ETC I CANNOT PRAISE TRUPANION ENOUGH FOR ALLOWING ME TO KEEP MY GIRL COMFORTABLE AND HAPPY FOR AS LONG AS POSSIBLE,'I HAVE RECOMMENDED THEM TO ANYONE WHO WILL LISTEN. I AM SO GRATEFUL.
Insurer: Trupanion
By: Sherry
ON HOLD FOR OVER ONE HOUR!!!!!!!
I have called them on two occasion to up date my Account and some other concern question that I have. Apparently they do not enough representative employees . My hold time for my first time calling was over 55 min. Today it is past 1 hr. and 25 min. and still on hold. YOU KNOW WHAT IT IS TO HAVE YOUR PHONE LINE TIED UYP FOR SUCH A LONG TIME. THIS IS UN HEARD OF. AND I CAN EVEN HANG UYP ITG BEEN MORE THEN AN HOIUR TO JUST HANG UP. AM I EXPECTING A REPRESENTATIVE SOON??? THIS IS A JOKE. SERIOUSLY.
Insurer: Pets Best
By: MARIA
Pleased & relieved
After a sad and expensive experience with a previous puppy , I decided skeptically to try Trupanion. At the start, the folks at Trupanion were helpful and courteous. A few months passed. Then it happened. My new pup ate, not one, not two, but three socks. The third sock required surgery, a couple overnights at the Vet and $$. Afterwards, I brought him home, filed my claim and waited hopefully for a result which brought tears to my eyes when I received it. As I said, at the start Trupanion was helpful and courteous. Well, add ‘a blessing’ to that description. They were available 24/7 for my questions & except for the examination fee, which I knew they did not pay, they covered everything else. I was beyond pleased, so relieved and able to focus on my pup instead of the bills. Thank you Trupanion for the excellent service & laying my skepticism to rest. Pup thanks you too!!
Insurer: Trupanion
By: Robin
After two recent large claims for knee…
After two recent large claims for knee surgery I thought it was time to refer my excellent insurance company to friends..........
Insurer: Trupanion Canada
By: JENNY WILKINSON
Peace of kind
'It could be a ruptured disc." The only word I recall from the ER vet who called us, as we waiting in our car outside the emergency vet hospital. We accepted her diagnosis and approved our pup to stay overnight to be transferred to the vet neurologist the next day for and MRI and possible surgery. We immediately called Trupanion and spoke with Ari who out us at ease and clearly outlined next steps. Two days later we were able to pick up our pup from the neurologist, without surgery being necessary. I submitted the claim the next morning. I immediately received a confirmation email with details on what to expect. Within 48 hours our claim was processed and included concise details regarding the claim. Overall having Trupanion made the decision for care much easier knowing we had piece of mind for the coverage. The ER vet even asked if we had pet insurance and when we told her we had Trupanion she said 'Excellent, they are the good insurance!'.
Insurer: Trupanion
By: Heather
Great Policy, but Expensive
I just purchased the policy. In comparing it with other pet insurance policies, I feel good about the coverage offered. However, I feel it is quite pricey. My dog is my world, so I will pay it. Still, I feel it's a bit much.
Insurer: ASPCA
By: Teresa Smith
Great customer service
Nick assisted me with determining which insurance package would be right for me. He provided quotes and answered my million questions. He was really patient, kind, and knowledgeable so he made the conversation easy and enjoyable!
Insurer: Figo
By: Nicole Cannizzaro