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Pet parents across the U.S. and Canada have left over 218,553 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Asked for a simple payout invoice breakdown of what was paid percentage wise. Two days ago I’m still waiting
I called Truepanion a couple days ago requesting a breakdown of an invoice that my vet submitted to Truepanion for an emergency my dog had and Truepanion has since paid out on. The amount paid out was less than expected. One would think the invoice on trupanions end would have been broken down already and available by email. It is Friday I called Wednesday then called again Thursday. I just want the invoice and can’t seem to get it ! I just want to know what portion of procedures truepaion did pay out on. As it was not 10% that I was left paying of the bill. I appreciate the ease of the vets being able to get estimates back from truepanion and the kind voices on the other end of the phone but honestly I’m finding it frustrating I just want answers in which I’m not getting
Insurer: Trupanion Canada
By: Sarah
Excellent Pet Insurance
Thank you for your fast response for my claim for my cat's visit to her vet. It is nice to know you are out there helping with the expense when my cat needs care at the vet. :o}
Insurer: Nationwide
By: Lois
Awesome
I want to thank Healthy Paws for the fast and professional service they provided for him. In these uncertain times it is such a relief to know that I can count on your team to respond and put my mind at ease when one of my pups are in need of medical care. Thank you so much!
Insurer: Healthy Paws
By: Robert
Excellent coverage and great customer service.
Happy I decided to go with this company!
Insurer: Nationwide
By: Rebecca
Great and very helpful
Very friendly and helpful
Insurer: Pets Plus Us
By: Edmond
My horrible experience with Embrace
It is very hard to get a reimbursement of services. I had 2 of my frenchies insured and needing surgeries. One of the reasons they denied a claim was that my dog was not seen in a vet for over a year so therefore it is classified as a pre existing condition. We just relocated to another state and had no immediate need to bring my dog to the vet. They are house dogs, they don't leave my property. I went on BBB to see this is a big issue with Embrace. They take a long time to contact you when submitting a claim as well. Every claim submitted gives the default response of "we need to contact prior vets for complete medical history" even though this is done in the preliminary coverage process. You are better off putting that money aside every month and getting a CareCredit card instead of paying for their insurance. This is what I am forced to do... 5K in debt later. Thx Embrace!
Insurer: Embrace
By: Jackie
Excellent customer service
Great service and follow up. Used to take a long time for claim to be completed but now it’s very quick
Insurer: Nationwide
By: Pat
QUICK Reimbursment of claim
Claim was easy to file and received reimbursment in a week.
Insurer: Nationwide
By: Lisa
always there for Fiona when we need them. I budget out my payments each month and I don't have to worry.
Having this decision has allowed me not to ever put off or not provide my dog with medical care because of the cost. I budget my monthly payment and have never been turned down. This includes well visits, preventative care and unexpected illnesses.
Insurer: Nationwide
By: Cori
I am very pleased with my insurance so far.
So far, I am very pleased with the ease and responsiveness of Nationwide insurance.
Insurer: Nationwide
By: Cary