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The service we received from Pets Best was so good I am at a loss for adequate words to describe it. Five years ago my son died in an accident and I was lost and broken; that's when a 1 pound ball of fluff came into my life and saved me. I named him Murphy and he means the world to us. He is a black and white Shih-Tzu mix and we love him so much! When he got sick and was in the hospital his prognosis was bleak. I visited him 2 times a day and every time I was there I encountered people in tears over their pets. The ones that ripped my heart out were the ones that were making the choice to put their pet down because they did not have the money to pay for their medical needs. One family came in after their Lab was hit by a car. The 2 kids were pleading with their dad to save their dog but he said he couldn't afford to have the surgery done. They had to have the dog put down. As I sat there witnessing these sad scenes I was so relieved that I had made the choice to have pet insurance on Murphy. I didn't have to worry about making that horrible choice. He received wonderful care at West Vet and came home to us July 24th. On July 29th I submitted the claim and on Aug 8th I received a check from Pets Best! Amazing, a company that actually does what it says it will do!!!

My poor baby Boston Terrier has had a rough first 8 months of life. She fractured her tibia at 10 weeks which ended in surgery and 2 pins. She developed horrible allergies to almost everything at 4 months requiring immunotherapy shots for the next year. And recently she needed knee surgery to fix a patella luxation (floating knee cap) issue. Healthy paws has covered it all, without them I would be close to $10k in debt that I don't have. The claims are so easy and hassle free, and the checks are sent quickly. Thanks to Healthy Paws my Gizmo gets the best care when she needs it!!!

My cat had a urinary crystal and had to be hospitalized for 3 days. The bill would have cost me almost $2500 if it wasn't for my insurance!

Its our first time having a dog and picking you as the insurer for our little Chi Chi has been outstanding! I would recommend Pets Best to any pet owner. Pets Best has made taking care of our dog medically so re-assuring and pleasant all the way through her get all her shots, microchip, and spaying so worry free. Thank so much you.

I had never reached my deductible for several years, but finally filed a claim higher than my deductible in July 2014. The claims representative sent me a summary of the claims filed prior to meeting the deductible so I did not have to research my own files to see what payment would be forthcoming. That was very helpful. The claim notification and supporting claims review process is clear and easy to understand, and fast too. Only a few days from receipt to final review. Emails received during each step of the process. Very satisfied.

I really like this insurance. Filing a claim is very easy. The refund check never takes very long to come back. I have never had a problem with them. When my sick fur-baby had to be euthanized, the claims department saw this on the bill and took care of canceling her policy for me. I never had to contact them. They even sent an email saying sorry to hear about her passing. I would highly recommend this insurance to everyone.

We've been with Embrace for a few years and since day one they have been great. The process, service and communication is top notch. We are impressed with the ease of claims and their communication to follow up via email on claims and questions you may have.

My dogs yearly claims for her immune condition. My dog was diagnosed with a rare immune disease in 2010. Less than 1% of all dogs have this condition. Fortunately, when I adopted her from the dog shelter in 2008, I got her Embrace policy. I turned in $3000 worth of claims in 2010 which were promptly paid by Embrace once they had her doctors records. She must go in yearly for rechecks which cost around $400. However, this year she also had some minor illnesses of diarrhea a couple of times and ear infections. I kept all of my bills for her (over $1000) and turned them in on Monday and they were paid on Friday.

My dog had a liver shunt. When I took her to the surgeon they wanted pymt in full. They opted to get preapproval from trupanion. It took hours due to a fax problem at trupanions end. By the end of the day we had approval and my dog had her surgery. I was very pleased.

My dog had a liver shunt. When I took her to the surgeon they wanted pymt in full. They opted to get preapproval from trupanion. It took hours due to a fax problem at trupanions end. By the end of the day we had approval and my dog had her surgery. I was very pleased.