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Will no longer recommend to friends
*Update: have now cancelled my policy I have had Trupanion for 2 years. My rate has gone up each year. When you sign up they will tell you that you’re “locked in” to that price. What you’re actually “locked in” to the price offered for the age of your pet but it may go up every year. I was told data was collected to determine rates but they could not provide me with any specifics on data collected but I could obtain it from my state’s insurance commission. Now I’m being told the data is proprietary and I would not be able to obtain it. I’ve been told something different from the initial sales agent, customer service representative and now a manager. If I had to do over would not have chosen Trupanion. Have a friend who is very happy with Nationwide Pet Insurance and wish I would have further explored that option. Why don’t I switch? Now issues that taken place would be considered a pre-existing condition with another company.
Insurer: Trupanion
By: Jennifer Sizemore
I've read a lot of great reviews and I also was very very satisfied with there customer service!
I've read a lot of great reviews and I also was very very satisfied with there customer service!! Very friendly and helpful.
Insurer: Trupanion Canada
By:
My pup has quite the track record and you guys have never let me down you are easy to get a hold of and have always been there for me and my pup
My pup has quite the track record and you guys have never let me down you are easy to get a hold of and have always been there for me and my pup
Insurer: Trupanion Canada
By:
Satisfied that I feel my pet is well protected
Satisfied that I feel my pet is well protected
Insurer: Trupanion Canada
By:
The lady that addressed my issue was very helpful .
The lady that addressed my issue was very helpful .
Insurer: Trupanion Canada
By:
The person I spoke with was knowledgeable and friendly.
The person I spoke with was knowledgeable and friendly.
Insurer: Trupanion Canada
By:
Trupanion has always stepped up and supported our journey as pet owners.
Trupanion has always stepped up and supported our journey as pet owners.
Insurer: Trupanion Canada
By:
Very informative and super friendly!
Very informative and super friendly!
Insurer: Trupanion Canada
By:
We are very fortunate that our little dog has been well but any questions we have asked of Trupanion have always been answered professionally.
We are very fortunate that our little dog has been well but any questions we have asked of Trupanion have always been answered professionally. We are happy to know we will have support if needed.
Insurer: Trupanion Canada
By:
Wonderful Service!
My experience was fast acceptance, no hassle and quick for payment. Very easy to submit a claim and invoices. This type of hassle-free help is very much appreciated - especially at this time. Thank you!
Insurer: Trupanion Canada
By: