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After an Initial Scare, Trupanion Came Thru
Although we were severely disappointed by Trupanion's initial "coverage proposal" on the pre-authorization for Willow's dental surgery today, and had even begun analyzing the merits of/justification for maintaining this 8+-yr old policy (5 pets to-date), the final coverage outcome was far more appropriate and agreeable. Specifically, the final claim analyst seems to have recognized the ridiculousness of applying multiple "deductions per condition" to different symptoms of the same basic condition (i.e. dental/gum disease), the treatment for which is the same (i.e. extraction). It wouldn't be reasonable to apply multiple conditions deductions for, say, an ill child simply because their illness manifested in both fever, diarrhea, and rash, now would it? Trupanion FINALLY came thru appropriately, as has been our general experience.
Insurer: Trupanion
By: William
Helpful agent.
Helpful agent. A quick response and processing. Quick resolution.
Insurer: Trupanion Canada
By:
Helpful and considerate
Helpful and considerate
Insurer: Trupanion Canada
By:
I have always found the customer service very helpful and knowledgeable when I have questions about my policy or claims submitted.
I have always found the customer service very helpful and knowledgeable when I have questions about my policy or claims submitted.
Insurer: Trupanion Canada
By:
I liked Erin but I feel upset with trupanion so I am not 100% happy with the service
I liked Erin but I feel upset with trupanion so I am not 100% happy with the service
Insurer: Trupanion Canada
By:
Jessica was extremely helpful and was able to quickly and easily take care of everything I needed
Jessica was extremely helpful and was able to quickly and easily take care of everything I needed
Insurer: Trupanion Canada
By:
Quick Response!
Had to take my dog in for an emergency and Trupanion was quick to respond and take care of us! Thank you!
Insurer: Trupanion Canada
By:
Responsive customer service.
Responsive customer service. I like the direct bill option.
Insurer: Trupanion Canada
By:
Sanity!
All claims always dealt with promptly on receipt from Vet. office. Essential, not just to the cat's health but to Mom's (my) sanity - and wallet! Thank you!
Insurer: Trupanion Canada
By:
Very responsive and empathetic
Very responsive and empathetic
Insurer: Trupanion Canada
By: