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Amazing customer service and support, hassle free claims and prompt payment
Just an amazing customer service support program. Never an issue in the 7+ years insured. My dog has needed a lot of care due to a rare skin condition, Sebacious Adenitis. HealthPaws immediately supported the medications and tests. Recently suffered bulging disc in the back. MRI’s promptly paid. They even follow up with a call to see how he is doing. They generally care and the staff are always so pleasant and helpful. I’m a lifer with HealthyPaws for Luke and my future pets. AMAZING!!
Insurer: Healthy Paws
By: Luke
They are a Wonderful Company ❤
They are a Wonderful Company ❤
Insurer: Pets Best
By: Tonee Lamond
I’m disappointed at the way my…
I’m disappointed at the way my submitted claims have been handled by this company. I submitted a covered wellness claim for a dental cleaning almost two weeks ago and instead on working on that larger return of $150 dollars first, they decided to work on a smaller claim of $12.50 submitted after the first claim. Are they waiting to get $150 worth in premium payments from me first? They should have worked on the first claim. ** UPDATE: I found out that my claim for a wellness dental cleaning was processed as an “undiagnosed illness-acute.” When I asked why is a dental cleaning considered an “undiagnosed illness”? They said there was an extraction. Meaning they’ll deny the claim because there was one extraction. That extraction will be considered a pre-existing condition, which means they’ll deny my claim. Do you see how they get you?! These are the little clauses that are not mentioned in their policy when people are signing up for insurance. People beware!!! This company is notorious for denying claims by using the “pre-existing” excuse. Stay away from PetsBest! I canceled before they take any more money from me! **RESPONSE: The extraction was NOT illness related; it was a broken tooth I asked the vet to extract while a routine cleaning was being done. You cannot assume these things to determine payment on claims.
Insurer: Pets Best
By: Ivon Lopez
Thanks for handling claim promptly
Thanks for handling claim promptly. It seem in the past that there were delays in doing so. Chet
Insurer: Pets Best
By: Chet P
Easy and simple
Easy to use and simple submission process. Affordable insurance. They pay claims quickly after the review process. Customer service has always been helpful. They even closed and refunded the account the moment they learned of my dogs euthanasia during review of claims I submitted. Will use again one day.
Insurer: Trupanion
By: Armando
So Thankful
Our sweet boy Griffen was diagnosed with failing kidneys so then we went to Colorado State University Veterinary Teaching Hospital where we found out he actually had stage five Lymphoma at only five years old. If it weren't for our policy with healthy paws, chemo would not even be an option for us financially. We are now on our third round of chemo and Griff has been responding. We are making weekly trips to the vet and I am so thankful for Healthy Paws and the ease it is to submit a claim. We are hoping Griff surpasses the 6 months the vet said we would get and we are enjoying each and every momemnt with him.
Insurer: Healthy Paws
By: Courtney
I wish my personal insurance was this good!
I have trupainion for both my dogs and every time I make a claim it is so easy. I can do it all on my phone and they respond within days. Trupanion is 100 time easier than my personal insurance. It is definitely worth the money.
Insurer: Trupanion
By: Becky
The customer service team overall…
The customer service team helped me every step of the way. I called intially to make sure my coverage started for accidents. I couldn't believe I had to issue a claim within the first three weeks of policy. Although I was hold for over an hour twice to get my questions answered, it was a great phone conversation. Following week to understand how my claims were being handled, was also great conversation. I had to file three claims before the first one processed. All in all great experience so far, even though 10 claims in first month of policy was overwhelming. Your team is helping me through it.
Insurer: Pets Best
By: Danielle Lopez
Thank goodness for Trupanion!
As always, my many claims are processed quickly and efficiently and I have payment in my bank 3 or 4 days after submission from my vet. I’d gladly recommend to any and all the importance of having insurance you can count on. I had no idea my puppy would have as many issues as she does and I don’t know how I would have afforded her care if I hadn’t decided when I first got her from the breeder that I should have Trupanion in case anything should happen. I’d rather have a monthly payment, even if it hurts a bit in the pocketbook, than to have medical issues come up unexpectedly and perhaps lifelong ones. Thanks Trupanion
Insurer: Trupanion Canada
By:
The Best!! Can’t imagine not having it!
Once again, we had no issues with a predetermination being completed and directed billed to our vet - everything we knew should be covered was! So thankful to have reliable insurance for our baby girl!
Insurer: Trupanion Canada
By: