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Great Service!
Always excellent service - efficient claim response.
Insurer: Trupanion Canada
By:
Excellent
Easy to do, great customer service.
Insurer: Trupanion Canada
By:
Excellent enrolment experience all my questions answered clearly.
Excellent enrolment experience, all my questions answered clearly.
Insurer: Trupanion Canada
By:
Excellent service and very prompt.
Excellent service and very prompt.
Insurer: Trupanion Canada
By:
Helpful.
Helpful , reasonable price , easy access
Insurer: ASPCA
By: Shi Qiu
Pets best customer service sucks
Pets best customer service sucks. First, you wait on the phone FOREVER, I've waited on the phone for over 2hrs and never had a pick up. Claims will be denied for ANY reason, my dog has a hereditary condition and I insured him when I adopted him as a puppy. Pets best website claims they cover hereditary conditions. But due to a noting on my waiting period of his eyes being cloudy my claim was DENIED. They have no understanding of what a hereditary IS - meaning they are born with it and my puppy was born with this and they STILL denied the claim. Their customer service(when you FINALLY get ahold of them) is rude and unhelpful. They also didn't reimburse me the full amount for a wellness plan on my other dog and made a mistake, I had to keep calling and calling and calling I finally got ahold of someone and they said oh it looks like we made a mistake, I will submit an appeal for you. She submitted an appeal on 11/8/2020 and they reviewed and sent me the funds on 03/08/21. Ridiculous wait time, especially for this being THEIR error. Also, I had their top plans for both my pets, so I was a good cash cow for them which is MY mistake. I regret ever signing up with pets best and want to warn future customers to avoid this company at all costs.
Insurer: Pets Best
By: LC
Wondrrful!
Wonderful! It was very cheap and covers most of it! I'm so at ease now i have let insurance for my furrbaby. Thank you so much!! 🥰
Insurer: AKC
By: Ameera
Always There
A very good company, I just love it and have the security when my pet has to go to the vet
Insurer: Pets Best
By: Arthur
Easy to sign up and understand options
I just signed up our King Charles spaniel for insurance. Easy to sign up and the assistant helped me understand the options.
Insurer: Trupanion
By: Elizabeth D'Andrea