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Once you are a customer the website is next to impossible to find what you are looking for if you want to possibly make a change to your policy.
Once you are a customer, the website is next to impossible to find what you are looking for if you want to possibly make a change to your policy. Not user friendly at all.
Insurer: Trupanion
By: Jody
My rate has gone up for the last 2 years.
My rate has gone up for the last 2 years. I understand they take into account a list of factors which include zipcode. My zip code is part of san bernadino county. But even though , I live in the mountains and my dog is a housedog. I wish they would take into consideration the area we live in and not by county.
Insurer: Trupanion
By: Linda
Knowledgeable friendly quick
Knowledgeable, friendly, quick
Insurer: Trupanion
By: Melissa
It's SO EASY to contact you guys & I especially like the " call back" feature so I didn't have to wait on hold forever.
It's SO EASY to contact you guys & I especially like the " call back" feature so I didn't have to wait on hold forever. And the woman who helped me, Natalie, was WONDERFUL, she was the PERFECT combination of professional & friendly. She was kind & compassionate while being extremely professional during our entire conversation. Life has been challenging for me for a long time & after speaking with Natalie, not only was I relieved to know I could handle my claims easily, but I was greatly cheered by her warmed & empathy. She gave me all the information I needed & made it clear that I could call any time & someone would be there to help me, with anything. She was very willing to help & was knowledgable about all that Trupanion has to offer. She put my mind at ease AND made me smile! I love Trupanion & have recommended you guys to EVERYONE I know who has pets ( really, truly.. I have!) I know this sounds like a corny commercial, but I really believe in letting people know when they've done an outstanding job. This is a sincere review. Thank you for everything, I'm so glad to be with Trupanion! ( now all I have to do is actually FILE the claims!)
Insurer: Trupanion
By: April
Ines was extremely helpful understanding of my query regarding ZOË'S increase in her Trupanion insurance.
Ines, was extremely helpful, understanding of my query regarding ZOË'S increase in her Trupanion insurance. And kind.
Insurer: Trupanion
By: Debra
Highly recommend! Great company!
It was so easy to submit the claim and Trupanion was very quick about reviewing it and sending out the reimbursement.
Insurer: Trupanion
By: Christy