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Frustrating
Don’t waste your time with this company. They are extremely frustrating to deal with when processing a claim. Reached out to my vet 3 times to send additional information and they still will not process my claim. Spoke with customer service, he was extremely nice, and seemed helpful at the time. A week later they still will not process the claim. I should have known pet insurance is just a big scam.
Insurer: Embrace
By: Zachary
Submitting invoices
Very efficient being able to submit invoices online. Response is very timely.
Insurer: Pets Best
By: Jacque Johnson
Trupanion has always provided me with excellent customer service no matter the reason for my call (from basic billing questions to critical post-operative reimbursement inquiries).
Trupanion has always provided me with excellent customer service no matter the reason for my call (from basic billing questions to critical post-operative reimbursement inquiries). Everyone I’ve spoken to has been genuinely friendly, sincere, and able to provide a prompt solution. I stand by this company and will continue doing business with them.
Insurer: Trupanion
By:
Trupanion is amazing!
Trupanion is amazing! Super easy to work with and the representatives are the best!
Insurer: Trupanion
By:
Trupanion is fair friendly and efficient.
Trupanion is fair, friendly, and efficient. Customer representatives are helpful and sympathetic to your needs.
Insurer: Trupanion
By:
Unlimited and timeless
Unlimited and timeless
Insurer: Trupanion
By:
Very helpful service dept.
Very helpful service, dept. Very efficient handling of claims
Insurer: Trupanion
By:
Very nice and new policy
Very nice and new policy
Insurer: Trupanion
By:
very satisfied.
very satisfied. Pay claims quickly.
Insurer: Trupanion
By:
Your insurance should be called catastrophic insurance because you don't seem to include practically anything no preventative care no office visits no vaccines not pre-existing conditions.
Your insurance should be called catastrophic insurance because you don't seem to include practically anything, no preventative care, no office visits, no vaccines, not pre-existing conditions. In last 3 years I've paid out close to $7000 + in premiums and nothing to show for it. I could have saved/invested that money and did better than the service you provide. If I do not get my recent claims reimbursed I am seriously looking at canceling my service with you. I have been a Trupanion customer for around 5 years +. This calculates to around $10K in premiums. Human policies don't have the restrictions you place and yet you think it's ok to place as many obstacles in your policies that make it almost impossible to collect back anything. Totally disenchanted with you all.
Insurer: Trupanion
By: