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They are great
They are great. I had spoken with a few representatives before I made a final decision, and they were all so nice and friendly. After answering all of my many questions, I couldn’t say no to their amazing plan
Insurer: Prudent Pet
By: sara gavin
Great coverage
I purchased ASPCA insurance but was unable to use it because the former owner wanted his dog back. He picked her up less than a week after selling her to me, however the ASPCA staff were extremely understanding when I called to cancel. I plan to have another puppy in June and will definitely look to ASPCA for insurance.
Insurer: ASPCA
By: Antonio Stephens
Excellent
Healthy Paws have been absolutely incredible! They process claims quickly and thoroughly. It has been worth every penny - especially when our dog needed emergency surgery that would have cost us over $5,000. Our dog has needed two separate surgeries and we have received a personalized email following up on his recovery each time. All representatives have been friendly and extremely helpful.
Insurer: Healthy Paws
By: Sarah
My dog had an accident and my claim was denied.
I purchased accident only insurance. My dog fell off of my bed, which caused her to throw out her back. I took her to the emergency vet where they did X-rays and gave me pain meds and anti inflammatory meds for her. They said as pets get older it’s easier for their discs to get knocked out of place. I understand that she is older and is more prone to this, but she didn’t just wake up in pain. She had a fall. That’s what accident insurance is for, and yet I paid the $870 vet bill out of pocket and won’t be receiving anything from the pet insurance claim. I have since canceled my policy, because what is the point of paying for it if they won’t reimburse your expenses?
Insurer: Pets Best
By: Rachelle
DO NOT BUY THIS INSURANCE
This is by far the worst insurance company out there. They lied to me and now I have a $11,000 bill. Lie, lie, and more lies. This is the best advise I can give anyone. DO NOT BUY THIS INSURANCE!!!!!!!!!!!!!
Insurer: Trupanion
By: Dana
Wonderful Service at a Difficult Time
Judoshi suddenly developed a serious health problem and it was comforting to know that Trupanion was there with excellent, fast service. This is our second pet to be insured and we highly recommend Trupanion.
Insurer: Trupanion
By: Susan
Excellent fast insurance
Our 5yr old black lab mix has had 2 TPLO surgerys for a torn CCL.Every claim has been expedited and easy! Embrace is a wonderful company to work with
Insurer: Embrace
By: Lisa
Cost friendly
The cost of this insurance for my senior dogs was very reasonable and saved me a lot of money from my prior insurance. The operator was friendly, knowledgeable and efficient. Since I just purchased the insurance I cannot rate the claims processing or customer service yet but so far so good.
Insurer: Prudent Pet
By: Juanita
Best insurance out there. So fast to responding.
This pet insurance is wonderful. They keep you updated, and is fast.I have friends that have switched to Embrace and love it more than their other pet insurance they had.
Insurer: Embrace
By: Denise
VERY DISAPPOINTED OVER 30 PERCENT INCREASE
I guess it took a terrible review to get healthy paws to respond. Like I said they don’t care if you cancel. I’ll put my premiums away in case I need them This is a copy of an email I wrote in response to my notice of my policies increasing more than 30 percent which I got no response back . They just don’t care. I insured two akc puppies and instead of waiting for the younger puppy who is 6 months old anniversary date her premium was raised too and they made both dogs anniversary date the same. When speaking to customer service the only suggestion offered was lowering the percentage split so my premium was lower. See below for the rate new rate that was offered for renewal. This is my response: I am very disappointed in the 30 percent plus increase in premium for my puppies who are 6 months and one year old. I followed all the rules, waiting periods etc, everything you require . I don’t know what kind of clients your company is Insuring to charge this much of an increase but it is not fair to parents who have brand new puppies with no health problems and no claims . I feel that I have wasted my money and will be cancelling my account. I expected a rate increase but not over 30 percent, and did not expect it to include a six month old puppy. When I called customer service I was told your company was paying out more than you were getting for premiums. Sounds like your company needs to rethink something. Your going to lose all the revenue from the clients who have no claims for several years because they have young dogs for ones who have a multitude of issues. If this increase continues my premiums could be more than double by the time they are 4 years old. I hope you pass this on to the administration that makes these decisions, because I’m sure I’m not the only one who is going to cancel. I did not make this decision lightly and did my research before doing so. VERY VERY DISAPPOINTED..... Kathleen Starks Sent from my iPad On Mar 15, 2021, at 2:02 PM, Jennifer at Healthy Paws Customer Care wrote: Healthy Paws Pet Insurance Policy Anniversary Hi Kathleen, Thank you for being part of the Healthy Paws family. We look forward to helping you care for Star and Jewel in the years ahead! Your Healthy Paws policy provides ongoing access to the best veterinary treatments available, reimbursements based on the actual vet bill, and unlimited lifetime benefits. To continue to offer these great benefits, your monthly premium will increase for the policy period beginning in 60 days as shown below. Your rates never increase for filing a claim. ************************************ Policy Information*************** • Protected Since: 05/14/2020 ********* • Current Monthly Premium: $53.28********* • New Monthly Premium Starting in 60 Days: $69.92 **** In addition, the wording on your policy will change. The changes are described in the document entitled "Claims Process Endorsement Communication," which you can find in the link below.
Insurer: Healthy Paws
By: Kathy