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Pet parents across the U.S. and Canada have left over 224,949 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Doubled my cost for moving down the street
I have paid these people monthly since 2017. Never filed a single claim. Finally filed one, but my address had changed since I signed my cat up. I moved a mile down the street, but my zip code had changed. When I reached out to change my address with them (you can't do it online, because they want to be able to run this specific scam), I was informed that my monthly fee would now be doubled. DOUBLED. I moved DOWN THE STREET. Also my invoice was for less than my deductible so they're not paying anything out anyway. How on earth can they DOUBLE my monthly rate because I moved a MILE down the street? How can they justify this? This is a scam. Horrible people, horrible business. They should be ashamed of themselves.
Insurer: Trupanion
By: Sasha Pasulka
Ken was very patient with me
Ken was very patient with me. He explained the coverages available, the premium and exclusions. I was surprised about the availability of a vet 24/7. Good experience.
Insurer: Nationwide
By: Victoria LaBrie
So far I have only had small claims and…
So far I have only had small claims and they have been handled quickly.
Insurer: Pumpkin
By: bikehi
Quick timely claims and reimbursements.
Quick timely claims and reimbursements.
Insurer: ASPCA
By: Edward Weber
Spot Pet Insurance denies claims
I had Spot Pet Insurance for six months before filing my first claim for my dog's ear infection. I submitted all of Milo's veterinary records, including his last exam from June 2024 and his July 2025 vaccination records. The problem was that his previous veterinary clinic permanently closed in July 2024, so Spot couldn't request additional records directly from them. I explained this repeatedly, both by phone and in writing, but after more than a month, my claim was still denied for "insufficient veterinary records." Customer service was slow, unresponsive, and unwilling to acknowledge that the clinic no longer exists. If a claim can be denied because records are unavailable from a permanently closed clinic, I have no confidence future claims would be handled fairly. I canceled my policy.
Insurer: Spot
By: Tammy
Previous enrollment (Bodie Miller) was…
Previous enrollment (Bodie Miller) was handled with professionalism. It made it easy to enroll ZAc with MetLife. Thank You
Insurer: MetLife
By: JAY FREEMAN
Another excellent experience with Pets…
Another excellent experience with Pets Best. Took my dog in on a Friday and she was treated and diagnosed with IVDD. Received notice of payment by Sunday night. Pets Best has always been extremely easy to work with.
Insurer: Pets Best
By: Kellie Welty
My claim was easy to fill out
My claim was easy to fill out. Attaching the notes was a bit of a challenge since they were too big, but I figured it out and was simple.
Insurer: MetLife
By: Lori MacNab
My 1 year old Havanese dog that we got…
My 1 year old Havanese dog that we got from a breeder we noticed around her 1 year birthday that she was limping and pulling her right hind leg up. I took her to the vet and they X-rayed her. The diagnosis required a hip surgery of $2200.00 plus rehab. I purchased the hereditary portion of the coverage. The claim was denied because it was found a few days before the 30 day wait period. They call it pre-existing and not hereditary even thought the 2 vets called it hereditary. What a sorry insurance provided by what is thought of as a quality company. I read through a lot of these reviews and see overall it is a crappy company the AKC has chosen to work with. Are they not reading these reviews.
Insurer: AKC
By: garywroyals