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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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A satisfied customer
After saving several invoices for my dog's allergy medicine I submitted them for consideration. I was very pleased to get back 90% of the cost after the deductible. The process was quick and easy. Trupanion has the best communications. First email comes with a claim number followed by a second email with the claim's results. An extremely satisfied customer.
Insurer: Trupanion
By:
Roc and Ru
Always prompt and fair!!! So happy we decided to get Trupanion for our two kitties!!!
Insurer: Trupanion
By:
Any contact has always been easy and everyone very helpful!
Any contact has always been easy and everyone very helpful!
Insurer: Trupanion
By:
Trupanion made it easy
Being able to submit invoices and the claim form electronically made it so easy and I was kept up to date via text and email on the status.
Insurer: Trupanion
By:
Model Claims Procedure
Clean-cut, straight-forward procedure for filing a claim on a well-designed website that is easy to navigate. Claim processing procedure prompt and reimbursement prompt for the amount described in the policy.
Insurer: Trupanion
By:
Great experience
Easy claims submittal process and quick payment of my claim.
Insurer: Trupanion
By:
Worth every single penny to insure your…
Worth every single penny to insure your fur babies. It has saved my dog’s life! Wonderful service and care.
Insurer: Trupanion Canada
By: Nom
This company is amazing
This company is amazing. My kitty was very sick with kidney disease. I would not have been able to afford his bills without Trupanion. Thank you for making this so easy!
Insurer: Trupanion Canada
By: Lydia
Best pet insurance affordable and…
Best pet insurance affordable and reimbursements Are managed quickly great customer service
Insurer: Trupanion
By: Jules Le Mesurier
Completely unprofessional
Submitted a claim on January 18th for my dog that had developed a mucocele and a spleen mass. The entire claim was over $4000.00. My claim was opened and closed 3 consecutive times declaring that they had not received proper information. This was completely untrue. I had been checking my app daily for progress and responded each time I saw a change in the status of my claim. I submitted and resubmitted vet info to them 5 times throughout this process. Each time placing phone calls to representatives and being placed on hold for a minimum of 43 minutes and a maximum of 72 minutes. I spoke to multiple reps and each one apologizing about the confusion, assuring me it would be taken care of. Now on April 3, almost 4 months later, I receive an email saying they will cover $52.40 and the rest was not covered because of possible “pre-existing symptoms”. Completely untrue and unacceptable! Time to lawyer up!
Insurer: Pets Best
By: Lezley