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Complete Scam
I filed 2 claims with them and both were rejected. Spent 10+ hours on the phone with their customer service and the vet trying to fix the error they made. Finally gave up after a month. Second claim was for a simple blood test and it was declined because they didn't find the vet notes sufficient enough. The form was detailed and filled out completely. They try anything to decline the claim. This is a complete scam.
Insurer: Pets Plus Us
By: Ash
Site was easy to get signed up with
Site was easy to get signed up with. Haven’t yet used service but will be soon.
Insurer: Prudent Pet
By: DAVE CROCKETT
Trupanion is TRUly the best
Trupanion has provided me with the comfort of knowing that I won't be facing skyrocketing bills for illnesses for my pets. Besides covering ongoing medicine for my epileptic dog, same dog had ingested something that caused a blockage requiring a visit to our vet and then a specialist for surgery. It was over $5,000 total. My out of pocket was $500. They review and pay claims very quickly. AND, they always send love and hugs to my pets whenever I do have to reach out to them.
Insurer: Trupanion
By: Debra Safra Glovsky
Ability to cover unnexpected pet healthcare expenses means less worry for me
If the unexpected happens to your furry best friend, Trupanion provides the support you need.
Insurer: Trupanion
By: Marcia
This is the 1st time having pet…Jackson
This is the 1st time having pet insurance and Trupanion walked me through the process of signing up. And they responded to the 1st claim in less than 24 hours! And their customer service is top notch...everyone is pleasant and very helpful! Thank you Trupanion!
Insurer: Trupanion
By: Mike Whitehurst
Trupanion is a pretty bad
Trupanion is a pretty bad. They won't cover most of your expenses and those that they would, will be covered by pretty big monthly payments. You better off just saving that money and paying yourself. Very disappointed.
Insurer: Trupanion
By: Nikolai Efimov
Great experience!
Trupanion has been great covering pneumonia our French bulldog has and has not been able to get rid of. They have been very easy to work with and very fast with coverage reimbursement, which is so helpful with large vet bills. Thank you Trupanion!
Insurer: Trupanion
By: M
They NEVER pay, but ALWAYS jack up the policy!!!
Pathetic!! Raised my policy 33% last yr and my dog is healthy. The FEW times I have tried to get $$$ back is almost ALWAYS so sad, too bad!!! When I first got them used to tell as many as possible about them. THAT has changed!!!
Insurer: Pets Best
By: rodney
BEWARE - DON’T WASTE YOUR MONEY
We were approved for Trupanion Insurance since our vet gave our puppy a clean bill of health after his first vet visit (needles). Yet when we had our first diarrhea issue and put in an insurance claim just over a month after being enrolled, TruPanion somehow argued diarrhea was a “pre existing issue” and because of that, will never cover anything that involves diarrhea again. Even with our puppy being given a clean bill of health which is why we were offered a free month trial with them through our vet after our first vet visit for puppy vaccinations in the first place. Our vet even submitted a claim, fixed his notes to clearly indicate it was not pre existing, and they continued to deny it. What a headache this was. Diarrhea is only a small issue I wouldn’t even want to have to deal with the headaches and stress of a larger, more severe issues. Diarrhea is also a very common side affect/symptom of many other injuries or illnesses so given Trupanion’s incorrect, undocumented statement of diarrhea being “pre existing”, we opted out of this right away. Until we find another pet insurance to go with, we have been putting aside $50 a month in monthly interest savings account instead of wasting it away with Trupanion when they will just argue every single claim as pre existing and never cover any bill. This is with a 3 month old puppy all because he drank some salt water, I cannot imagine any older dog! This is very unfortunate given we really wanted to have our guy protected with insurance, and with this terrible experience he no longer is currently.
Insurer: Trupanion Canada
By: Jenn
ALWAYS THERE WHEN I NEED THEM
Like always, Trupanion has been my go to company when it's all about my companion. They are always there to support you and give you peace of mind that you and your pet are in great hands. Would not even think about looking elsewhere. They are the best!
Insurer: Trupanion Canada
By: Adriana Ramirez