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A really great company
A really great company. Totally responsible and reliable. Life saving help for our sick dog. Communicative and caring staff. Top notch.
Insurer: Healthy Paws
By: Bob Klock
Happy customer!
I’ve been using PetsBest for three years now, ever since I brought my Rottweiler home at 8 weeks. They have been nothing but helpful and accommodating. I understand with COVID there were some delays with processing, and my dog had major surgery in the midst of the pandemic. PetsBest kept me in the loop regarding the status of my claims and contacted me to apologize for the backup in processing due to being short staffed. I understand things happen and communication like this goes a long way. After my claims have been processed the reimbursement has always been very quick and having it directly deposited in my checking account is very convenient. I’m very happy with the service I’ve received the last three years and it’s been a godsend with these unforeseen injuries to my pup.
Insurer: Pets Best
By: Gia
Awesome!
The ease of dealing with Trupanion is appreciated as the stress of dealing with a sick pup was stress enough. Claims resolved within a day. Would totally recommend
Insurer: Trupanion
By: Sandra
Unbelievably inefficient process.I…
Unbelievably inefficient process.I provided all documentation requested, as this was my first claim. Took 5 months for them to come to a conclusion and this was after denying my request twice after saying I didn’t submit all documents - when indeed I had both times, and called in to speak to a customer service agent to confirm that all documents were there. Yet it didn’t matter. The departments clearly don’t communicate with each other. Overall garbage experience
Insurer: Trupanion Canada
By: Cody L Dunne
They're refusing to cover a claim…
They're refusing to cover a claim because it's "pre-existing." They won't cover digestive. Our kitten had coccidia (which caused malodorous feces, the symptom Trupanion won't cover which isn't even a symptom now) and doesn't anymore which is easily proven. She started vomiting and not eating much most recently (a completely new & different thing not connected at all to the "pre-existing" SYMPTOM) and Trupanion is saying it's all the same thing - all digestive (with their high school educations, of course). They simply won't cover her because it's "digestive" (the rep's actual words). Don't get Trupanion. They're a very dishonest company & group of people.
Insurer: Trupanion
By: Stephanie F
Superb
There are just no words to describe how excellent Trupanion is. My dog is 16 years old and I purchased pet insurance when she was a puppy. Through knee surgery to swallowing a chicken bone whole to pancreatitis and dental surgery, Trupanion has been an extraordinary partner in Paris’ care. The claims process is straightforward and the customer service is exemplary. Even the little notes to give Paris a little extra love from them is cute and appreciated. They have always come through for us.
Insurer: Trupanion
By: Jacqueline
Coverage and pricies seem good.
I have no experience with claims or billing at this time. Prudent Pet worked to earn my business, the policy coverage and cost seemed very fair.
Insurer: Prudent Pet
By: Larry
Great customer service
Great insurance. Great people.
Insurer: Healthy Paws
By: Hansel
Pets Best is a great pet insurance company, I couldn’t be happier with them.
Unfortunately my puppy has had some health issues these past few months. My policy with Pets Best is the greatest. I picked the plan that was good for me and I am so glad that I did. I can’t recommend them enough.
Insurer: Pets Best
By: Karin
You continue to provide us peace of mind!
Thank you so much for getting this done so quickly after my email today!! You continue to provide us the peace of mind we need for our pups!!
Insurer: Healthy Paws
By: Kristin