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Pet parents across the U.S. and Canada have left over 224,914 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The price and amenities are what I’ve…
The price and amenities are what I’ve been looking for. So glad I found this insurance.
Insurer: Nationwide
By: Bubbles Love
MetLife Pet insurance makes the claim…
MetLife Pet insurance makes the claim payment so easy and fast. Customer service is always professional and knowledgeable. I have enjoyed my experience with MetLife very much.
Insurer: MetLife
By: Livia Carlotto
Dog in car accident and great Insurance so far
So far after our amazing dog, had a car accident the Healthy Paws insurance app and process has been very straightforward. Easy to use efficient and well done. We still have more veterinary care associated with this claim coming up so I’m hopeful they will be as helpful with the future part of this claim but so far they’ve been great.
Insurer: Healthy Paws
By: anonymous
Beware if you have a larger than normal claim
I've been with Healthy Paws for 11+ years. For the majority of the time, the rates were fair and just. Overtime (not unexpected) my rates increased year after year. Again, not unexpected as my dog got older and inflation rises. However, not long ago they changed my policy from the original $200 deductible and 90% reimbursement to a $500 deductible and a 70% reimbursement. So basically charging me even more in addition to the yearly rate increases. They did this without notification, although I guess that wouldn't have made a difference. Over the years, they were quick to review my claim and send a direct deposit based on my invoices. All of those claims were for small amounts, the vast majority under $500. This year my dog had major surgery that cost in excess of $15,000. I submitted that claim and after a few days I was told that there was an "error" in the invoice. So, I contacted the animal hospital and had them send a new invoice. I submitted that invoice and was again told there was an "error". So, I called customer service to discuss the issue. I was on hold for at least an hour trying to get through to determine what exactly the issue was. The worst part of all of this is during the period where my dog had a rough recovery from the surgery. My guess is that if a claim reaches a certain dollar figure they give you the run around in hopes that you'll get frustrated and/or drag your feet so the claim doesn't get paid out. Very frustrating dealing with the customer service agents who were fairly clueless. Needless to say I'm very disappointed in this most recent transaction.
Insurer: Healthy Paws
By: John Wardell
Claims Experience
Easy to submit claim, and quick response. Expectations were met for the process as detailed in the information received before hand. The exact experience I would hope for.
Insurer: Adoro
By: Theodore
Very self explanatory and easy to…
Very self explanatory and easy to understand
Insurer: Nationwide
By: Biggkatt
They decided my dog retroactively had a…
They decided my dog retroactively had a pre-existing condition before he was diagnosed with it
Insurer: Nationwide
By: Hat McCullough
I love MetLife pet insurance
I love MetLife pet insurance! So easy, so efficient, and customer service rocks!!
Insurer: MetLife
By: Kristin - pet mama of