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Besides the quick responses to claim review the customer service chat is extremely helpful and convenient.
Besides the quick responses to claim review, the customer service chat is extremely helpful and convenient.
Insurer: Trupanion
By:
Customer care representatives are friendly and quick to respond.
Customer care representatives are friendly and quick to respond. I have talked to them several times via chat and phone, they were really helpful.
Insurer: Trupanion
By:
I have not needed to use my pet insurance yet but my interactions with the customer service gives me confidence in my choice of them for my pets emergency needs.
I have not needed to use my pet insurance yet, but my interactions with the customer service gives me confidence in my choice of them for my pets emergency needs.
Insurer: Trupanion
By:
I have used Trupanion for 7 years and my experience has been positive.
I have used Trupanion for 7 years and my experience has been positive. Claims are easy to file by the pet owner or vet clinic, they never questioned my claims even when not submitted promptly, and are paid expeditiously. Customer Reps are always very pleasant and helpful. The coverage and options are far better than other pet insurances. I am very grateful to have chosen Trupanion.
Insurer: Trupanion
By:
I have yet to have a successful claim with you.
I have yet to have a successful claim with you. Every single thing I have submitted has been rejected, until I call and literally yell at someone - which I absolutely hate doing btw, but the long back and forth where I sat down and discussed details carefully with someone got me absolutely nowhere. It is completely and utterly beyond me how y'all think you can pull crap like rejecting a claim because there are no SOAP medical notes connected to a purchase of flea/tick prevention. Or that my dog smashing her face in an accident and breaking 4 teeth out is a "dental cleaning" - which is still causing you to reject her base surgical fees; guess I gotta do some more yelling. At least you finally agreed to cover her medications. Or that said dog, who was born in April of 2020, doesn't qualify for coverage on dental issues because for some reason she managed to have dental calculus in 2019 - what the hell are you even looking at?!? How on earth do you justify dental calc as a preexisting condition to a traumatic fracture in the first place, let alone while either looking at the wrong record or just straight up making shit up??? And to top it all off, I am very clearly a veterinary professional as noted by the discounts all over my invoices. If this is how you treat your clients who are responsible for selling your company, I don't even want to know what pet owners go through
Insurer: Trupanion
By:
I use it my clinic uses it and it's hands down the best and easiest insurance for pets.
I use it, my clinic uses it, and it's hands down the best and easiest insurance for pets.
Insurer: Trupanion
By:
Tan was so personable and knowledgeable about the info he was relaying to me.
Tan was so personable and knowledgeable about the info he was relaying to me.
Insurer: Trupanion
By:
I was 100%satisfied with her service.
I was 100%satisfied with her service.
Insurer: Trupanion Canada
By:
I was happy with the service they gave me and my dog when I had to take her to the vet.
I was happy with the service they gave me and my dog when I had to take her to the vet. And my credit card was compromised in the United States so it got cancelled waiting for new card. And Trupanion give me longer time to extend to make my payment which is late. Still waiting for my new credit card to come
Insurer: Trupanion Canada
By:
So far it as been very costumer focused and easy to access however I have only had it for 1 week so pretty hard to say beyond its recommendation from the breeder and from a few fellow pet owners
So far it as been very costumer focused and easy to access, however I have only had it for 1 week so pretty hard to say, beyond its recommendation from the breeder and from a few fellow pet owners
Insurer: Trupanion Canada
By: