219,585+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,585 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
219,585 total
What are you looking for?
Most selected providers in "April, 2026"
This chart shows the distribution of the most selected pet insurance providers in April, 2026.
Providers with highest rating
19,859 reviews
11,187 reviews
5,574 reviews
55,032 reviews
15,020 reviews
Category with most reviews
This chart shows the distribution of review categories.
Submitted application and never heard…
Submitted application and never heard another word.
Insurer: Nationwide
By: customer
Customer Service is incredibile
Great peace of mind knowing our Little Charlie is in great hands. They make the process so easy. Thank you !
Insurer: MetLife
By: Richard A.
Lied to trick us into signing up, denied coverage
We asked very specific questions when deciding whether to sign up or not (will this cover exam fees? Dental?). After two separate claims were denied, I'm done. They found 7 different categories to make sure they denied EVERY penny, and after talking to customer service about how their policies are structured, and reviewing the paperwork, the business model is clear - lie to get you to sign up, because there are no consequences to lying. Then collect your money until you file a claim, which they will deny because basically nothing is covered. Then move on.
Insurer: Figo
By: Zach
Helpful and Personable Customer Service
My interaction with customer service when I couldn’t get the expiration date for billing to change was an easy and pleasant experience as all my interactions with Embrace have been. The person who helped me was extremely personable and helpful.
Insurer: Embrace
By: susan s
Poor customer service and poorly managed company
This company's reputation changed in 2025. They had a massive website outage thst caused thousands of customers to lose all access to their accounts. No claims could be submitted, no policy documents could be accessed. Call wait times are often at least 1 hour and good luck getting an email reply that's any kind of helpful. The issue has been ongoing for at least 3 months and the company takes no accountability whatsoever.
Insurer: Pets Best
By: Ariana Antczak
Understand the problem of correcting my…
Understand the problem of correcting my new pup’s age from adoption records to our Vet’s correction of age.
Insurer: Nationwide
By: customer
Quick to answer questions
Quick to answer questions. Website easy to navigate.
Insurer: Pumpkin
By: Unlnown
Sign up experience is amazing
Your sign up experience is amazing. Wishing all insurance companies were this good.
Insurer: Sonnet
By: Adil
So grateful that I took a leap and changed…
I used to have another Pet Insurance for our fur-daughter for years. So, I confess that I was little nervous when I’ve decided to change and enroll her with Metlife Pet. But now, almost a year later, I am so glad I did! The Metlife Pet team have been always super helpful, claim processing has been easy and super straight forward. Have nothing bad to say about it, just the opposite. MetlifePet: Thanks for being there for us and for helping us to support our Dog Health! We are grateful to have you guys as part of our team!
Insurer: MetLife
By: a devoted dog mom
Disappointing and misleading pricing experience
I have been a Trupanion customer for over five years. I started paying about $60 per month. I am now paying $145 per month. That is a 140 percent increase over five years. This year alone, my monthly premium went up 30 percent. I understand insurance companies must remain profitable and adjust for rising veterinary costs. What I do not understand is being told, in the same email announcing a 30 percent increase, the following: “Trupanion is unique in that we never increase your monthly cost because you’ve submitted an invoice or because your pet ages.” This statement may be technically crafted, but it feels intentionally misleading. If my pet is not aging and claims do not affect the price, then the result is the same for me as a customer. My bill keeps rising dramatically, year after year. At some point this becomes an affordability problem, not a “pricing promise.” Going from $60 to $145 a month fundamentally changes the value proposition of this insurance. It forces loyal customers to question whether long-term participation is sustainable, especially when increases of this size are framed as routine adjustments. Trupanion’s coverage model is solid, but the pricing trajectory and the way these increases are communicated seriously undermine trust. I expected transparency and stability. What I experienced instead is a steadily escalating cost that now challenges the very reason I signed up in the first place. I would not recommend this plan to anyone without a clear warning that long-term costs can climb far faster than you might reasonably expect.
Insurer: Trupanion
By: Robert Pribanic