Pet Insurance Reviews Page 11761 | Honest Insights from Real Pet Owners

June 19, 2021

Thieves who don’t pay claims they legally owe

Thieves who do not pay claims owed. I purchased an annual policy for my 9 week old puppy on 2/10/21 to go into effect on 2/11/21 to 2/11/22 to include: companion care, exam plus, hereditary plus, defender, alternative plus. They were giving away one month free companion care which I did not want or ask for. My payment on 2/10/21 was $96.49 because of the free one month of companion care. Each month thereafter I paid $104.54. There is a 30 day waiting period for the hereditary and defender coverage. My puppy went for his 16 week shots on 3/13/21 and the vet noticed he was developing an underbite. Long story short, it’s a hereditary issue and he needed dental surgery to the tune of $4354.50. They have denied my claim saying that the policy really didn’t go into effect until 3/11/21-02/11/22- that would be an 11 mos policy not a 12 mos policy. They have denied my claim in violation of my State’s law. I have a second puppy that I pay $90/mos for insurance - I pay close to $200/mos for my puppies but they don’t cover claims that are clearly covered. If anyone else has been screwed over my this company, please reach out

Insurer: AKC

By: Johanna

Useful

June 19, 2021

Peace of mind

We got our puppy and got pets best insurance right away we have had to use it more than we would have liked to and the process of submitting claims and experience and reimbursement has been flawless and timely. The customer services have been top notch for us and I tell everyone who we use for insurance for Kona.

Insurer: Pets Best

By: Scott

Useful

June 19, 2021

Thieves who do pay claims owed

Thieves who do not pay claims owed. I purchased an annual policy for my 9 week old puppy on 2/10/21 to go into effect on 2/11/21 to 2/11/22 to include: companion care, exam plus, hereditary plus, defender, alternative plus. They were giving away one month free companion care which I did not want or ask for. My payment on 2/10/21 was $96.49 because of the free one month of companion care. Each month thereafter I paid $104.54. There is a 30 day waiting period for the hereditary and defender coverage. My puppy went for his 16 week shots on 3/13/21 and the vet noticed he was developing an underbite. Long story short, it’s a hereditary issue and he needed dental surgery to the tune of $4354.50. They have denied my claim saying that the policy really didn’t go into effect until 3/11/21-02/11/22- that would be an 11 mos policy not a 12 mos policy. They have denied my claim in violation of my State’s law. I have a second puppy that I pay $90/mos for insurance - I pay close to $200/mos for my puppies but they don’t cover claims that are clearly covered. If anyone else has been screwed over my this company, please reach out

Insurer: AKC

By: Johan a

Useful

June 19, 2021

Quick and easy…one less thing to worry…

Quick and easy…one less thing to worry about when my fury, four legged son is feeling under the weather. Thanks Pets Best!

Insurer: Pets Best

By: Joanne Fleming

We highly recommend Pets Best

We highly recommend Pets Best, we have two GSD's and had great experiences with claims. Kind of slow at time processing but they get the job done. Thank you.

Insurer: Pets Best

By: Consumer