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Quick care and refund
My dog Penny recently had a very expensive surgery and healthy paws covered the entire cost of the surgery (minus deductible and my individual plan of 80% coverage). I received the money In my account within a week of filing the claim. It was genuinely so comforting knowing I didn’t have to worry about the care I got for my pet. I’ve never had a single issue with their refund/coverage policies and this one surgery was worth almost 7 years of the monthly payment I make, so it’s 100% worth the money. Thank you again so much for your care and attention!
Insurer: Healthy Paws
By: Kerianne
It’s a peace of mind to have insurance…
It’s a peace of mind to have insurance for my pet in case we ever have a large bill. However, if feel the return is lacking. I pay out way more than I get in return on my claims. But on the plus side, the team members are pleasant to deal with.
Insurer: Trupanion
By: Theresa Salas
Excellent service. Quick payment
I have been extremely pleased with Trupanion since I stated. Great service, good personnel and quick payment of claims
Insurer: Trupanion
By: Denise
My dog Penny recently had a very…
My dog Penny recently had a very expensive surgery and healthy paws covered the entire cost of the surgery (minus deductible and my individual plan of 80% coverage). I received the money In my account within a week of filing the claim. It was genuinely so comforting knowing I didn’t have to worry about the care I got for my pet. I’ve never had a single issue with their refund/coverage policies and this one surgery was worth almost 7 years of the monthly payment I make, so it’s 100% worth the money. Thank you again so much for your care and attention!
Insurer: Healthy Paws
By: Kerianne Noonan
It is worth the peace of mind!
It is worth the peace of mind! We previously had an Italian Greyhound that broke its leg and we did not have insurance. It ended up costing $5000
Insurer: Trupanion Canada
By: Selcan Renovations
Underwriting's lack of common sense
I have found the quality of underwriting with Trupanion to have diminished over the years. I have to pay a 2nd deductible portion because my dog was "vomiting" and Trupanion says it isn't tied to the 7 hours he was at his regular vet because he had a horrible ear infection AND a pathology draw for a tumor on his face. We got home and he became very sick so we rushed to a ER Clinic in the middle of the night. He was hyperventilating, vomited, and was so sick I thought he was dying. He couldn't stand up. He couldn't eat. He couldn't drink water. Trupanion says these things weren't related. HOW is everything that happened in one day NOT RELATED?? My dog was fine when I took him in at 9-10 am ... and horribly sick when I took him home (and then back to a local ER hospital). A week later he had to have a massive tumor removed in surgery. Hmmm, not related??? Odd underwriting.
Insurer: Trupanion
By: CATHERINE FOSTER
So relieved
I was so relieved that we had this insurance and they took care of everything for us. One less step for us to worry about. We were very emotional at the time of Byron's surgery and could not imagine having to worry about finances at a time like this. So thankful and appreciative.
Insurer: Trupanion Canada
By: CARRIE-ANN
OVER one month to pay a claim
OVER one month to pay a claim. They said call wait times were 5 - 10 min. I have been on hold for over 45 min now. This is ridiculous. I have been waiting for over 5 weeks for a claim to be paid out. This is a constant with them. Over 2 months to pay out claims. This company is absolutely the worst. If my dog didn't have an illness, I would find a new insurance company. File a complaint on the BBB. It's the only way they respond.
Insurer: Pets Best
By: Ali
Do not purchase this insurance
They don't really cover anything. I have been reimbursed maybe $150.00 out of over $700.00 in claims. They claim that an ear infection was a pre-existing condition. My dog has had their coverage since we got him. The first claim i ever filed was a wellness claim. The ear infection was not pre-existing. I will be changing his insurance at the beginning of 2022 since i have already met the $500.00 deductible for this policy. Terrible coverage. They take forever to process the claims as well.
Insurer: Pets Best
By: Tina