218,212+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,212 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Takes forever to get reimbursed
Takes forever to get reimbursed how many people work at pets best just 2?
Insurer: Pets Best
By: Alec Adams
Great company, super easy to submit claims
I've had a healthypaws policy for my Border Collie mix since I adopted him five years ago and have had a really positive experience. It's super easy to submit claims, the policy is straightforward with no surprises, and the communication from the company is clear, prompt and caring. One surgery was all it took to make five years of monthly payments worth it! The only reason I can't give five full stars is that it does take a bit of time to get reimbursed after submitting a claim. Overall, I would definitely recommend healthypaws.
Insurer: Healthy Paws
By: Lauren
Easy Submit Process
I’m really pleased with the level of service and the ease of claims submitted using the mobile app as it has improved a lot the last year. Pricing is comparable to others, no issues with claims in for years and i feel it’s a good value for the price. I especially appreciate that Embrace has a relationship with USAA which i feel indicates that they’re held to an extremely high standard of doing business.
Insurer: Embrace
By: Kathleen
Filed a claim on 8-6-20 still waiting…
Filed a claim on 8-6-20 still waiting for claim to be approved. Called company left a voicemail to be called back and never heard back from them. Called today on 9-29-20 and have been on hold for 45 minutes and no one has picked up. They take my payment every month and I always pay on time and they have no problem in taking my money. I have always believed in the ASPCA and have supported them and now I would not ever refer them or donate to them again. Going to look for a new pet health insurance company.
Insurer: ASPCA
By: Rick Young, Calabasas Ca
Thank God I haven't had to use it
Thank God I haven't had to use it
Insurer: Spot
By: Bill Welton
Look for options
First of all I like to say that they make buying insurance an easy transaction however all that ease changes once you submit claims. All wellness claims are processed automatically by a computer thus denies every claim, pretty much because it does not recognize that you have endorsed coverage. Secondly, you wait for hours on the phone whenever you are calling to clarify or appeal a claim deicison made by a silly computer. Then, to just be told that they will correct it and that can take up to 2 more weeks, on top of the 2-3 weeks that you have already been waiting for the initial claim decision. I am not sure what is the hold up since you are providing all documentation that most likely all comes from licensed veterinarians. I do not ever recall a company taking this long to reimburse someone for coverages that they specifically chose to purchase on their plan. Please look for options before choosing to settle for PetsBest. Sorry for the long review, but until the correct these issues, I will be an unsatisfied customer.
Insurer: Pets Best
By: Vianey
Awesome Pet Insurance
I love my pet insurance with Embrace. They have shown excellent customer service and my Wellness claims were handled extremely fast. Thank you. I will definitely recommend your services to others for their fur babies.
Insurer: Embrace
By: Octavius
Very Good Pet Insurance
Embrace has been very good about covering my pet's claims in a timely fashion. I've been satisfied with the coverage, and have no complaints about the company. I would recommend them to anyone.
Insurer: Embrace
By: James
Best Pet Insurance
I love Trupanion! My claims are processed quickly and without problems. If there is ever a question about the claim I call and I get the best customer service in the world. They are courteous and kind and thoughtful and I appreciate it so very much. I would highly recommend Trupanion to anyone who is looking for a quality pet insurance
Insurer: Trupanion
By: Deborah
Huge waste of money
I have been with Embrace for close to two years and submitted my first claim, only to finally receive an email about his “medical history review” where they essentially pour over every chart and exclude all “pre-existing conditions.” Our dog had a tiny lump on his leg years ago that the vet said was likely just a fatty mass and was too small to biopsy. Fast forward to this past spring when the lump started to grow/harden and we found out it was cancerous and needed to be removed. For the $39 a month that I’ve been throwing away on this company, I could have paid for his medical bills instead, not to mention saved the hours we spent filling out all of their paperwork to submit claims. There is clearly a reason why you can’t leave reviews on their Facebook page.
Insurer: Embrace
By: Kelsey